Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
Could be a tad larger.
on April 6, 2024
Posted by: Papí
These BOSE, don’t fit properly, I have “large” ears, and the “snug” fit is almost non-existent.
The quality sounds are the best, as the craftsmanship is why I purchase BOSE products.
The quality sounds are the best, as the craftsmanship is why I purchase BOSE products.
Response from bose.comBy Customer Service, April 8, 2024
Thanks for your review. I am sorry to hear about your experience with your Bose ultra open earbuds. The Ultra Open Earbuds were designed from the ground up to give you a soundtrack to your life: to let you enjoy your music without blocking your ears, in a shape so comfortable you can almost forget you’re wearing any earbuds at all.
Regards
Jolie - Customer Support
Regards
Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Terrible for phone calls
on April 6, 2024
Posted by: Ab
Gender:Female
Length of ownership:1 month
They’re great for listening to music, but the quality quality when you’re on a phone call is terrible. It makes me want to return them.
Response from bose.comBy Global Customer Service, April 7, 2024
Hello, it's really great to hear these are great when listening to music. These should be great for calls as well; firmware update 4.0.22 was released to bring enhancements to your far-end call performance via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
You can also follow the steps here to ensure the best quality of calls: https://support.bose.com/s/how-to-page?prodId=01t8c00000QEpawAAD&type=Troubleshooting&category=microphone&index=7&language=en_US.
Thanks
Matt - Bose Customer Support
You can also follow the steps here to ensure the best quality of calls: https://support.bose.com/s/how-to-page?prodId=01t8c00000QEpawAAD&type=Troubleshooting&category=microphone&index=7&language=en_US.
Thanks
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Open earbuds
on April 4, 2024
Posted by: LlHh
Gender:Male
Length of ownership:1 month
First pair of any type of open ear bud, these are very good. Sound is good, fit is very comfortable and can be worn extended period of time
Written by a customer while visiting bose.com
Customer Rating
5
Just what I wanted.
on April 4, 2024
Posted by: Buzzy
Gender:Male
Length of ownership:1 month
I have a number of Bose products and am happy with them. I wanted these for exercise and just walking around town with the dog. They are excellent. They re so light and easy to control. They don’t fall off and I really hardly know they are even on my ears. These are just what I was looking for.
Written by a customer while visiting bose.com
Customer Rating
4
Bose open earbud
on April 4, 2024
Posted by: Suman
Gender:Male
Length of ownership:1 month
I bought this a month ago and here are the pros
-it does not fall during working out
-sound is good but can be better considering the price tag
-though it’s not noise cancelling it still does a good job
-it does not fall during working out
-sound is good but can be better considering the price tag
-though it’s not noise cancelling it still does a good job
Cons-
-case cover is not well built.
-sound quality can be better.Compared to the other earbuds I used from Bose in past ,this one does not have the same sound quality
-case cover is not well built.
-sound quality can be better.Compared to the other earbuds I used from Bose in past ,this one does not have the same sound quality
Overall a good buy if you want an earbud which does not fall off and fits well.
Decent sound & longevity (case can charge your buds in 10 minute )
Decent sound & longevity (case can charge your buds in 10 minute )
Written by a customer while visiting bose.com
Customer Rating
4
Finally
on April 4, 2024
Posted by: JC52
I have a very hard time with earbuds. My ear canal is very narrow and won’t hold traditional earbuds. These clip on and stay on.
Written by a customer while visiting bose.com
Customer Rating
5
Now I am using wireless.
on April 3, 2024
Posted by: Bob 28
Gender:Male
Length of ownership:1 month
I have about a month. This fit feels great for me.
Written by a customer while visiting bose.com
Customer Rating
2
Good design but just for single use
on April 3, 2024
Posted by: Hopeful first time buyer
Gender:Female
Length of ownership:1 month
I love them for working out, I can hear traffic and things going on around me however, no one can hear me on a phone call so I am forced to switch to different ear buds. So I am going to have to return these sadly.
Response from bose.comBy Global Customer Service, August 1, 2024
Hi Liz and Gary, I'm glad you like your earbuds when it comes to doing workouts!
If nobody can hear you on a phone call, then try installing firmware update 4.0.22 (or later), which was released to bring enhancements to your far-end call performance via improved voice pickup.
If issues persist after that, our customer support team will be happy to assist further: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
If nobody can hear you on a phone call, then try installing firmware update 4.0.22 (or later), which was released to bring enhancements to your far-end call performance via improved voice pickup.
If issues persist after that, our customer support team will be happy to assist further: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com