Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
Good product, could be better.
on April 11, 2024
Posted by: AJ58
Gender:Male
Length of ownership:3 months
After a few months of use, I do enjoy the sound quality but there are a few things that I would suggest to make the product better. The “one size fits all” approach falls short. I have larger ear lobes. That pulls the speakers further from the ear canal. The spring tension causes irritation after a while.
Response from bose.comBy Customer support, April 11, 2024
Hello AJ, Thank you for your review, if you are having difficulty finding a comfortable position, I would suggest viewing our guide on how to find the best fit for you!
https://bose.life/3PWkXf0
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
https://bose.life/3PWkXf0
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great fit and sounds great as well
on April 11, 2024
Posted by: Alex
Perfect fit, and sound.
The only issue, mic is not great, hope it will be fixed by software update
The only issue, mic is not great, hope it will be fixed by software update
Written by a customer while visiting bose.com
Customer Rating
2
on April 11, 2024
Posted by: kenny7
Gender:Male
Length of ownership:1 week
WELL really don't know what! to say Because l don't have ultra open earbuds. l sent those back BOSE I AM NOT HAPPY the sound would go in an out static on the left side Bose telling me l have to wait 30 days
Written by a customer while visiting bose.com
Customer Rating
2
phone issues
on April 10, 2024
Posted by: Lonie
Gender:Female
Length of ownership:1 month
I bought this about a month ago. I have paired it with my Samsung 22 phone. I am not so happy with the distorted sound of my voice when someone call me. I like the earbuds when listening to music. Not sure I would recommend since I can barely use when talking on the phone:(.
Response from bose.comBy Global Customer Service, April 10, 2024
Hi there,
It is great that you enjoy the sound of the earbuds when playing music. I am surprised you're having trouble with calls, and would recommend trying the steps here: https://bose.life/3VRob7m. These can help with microphone pickup on the earbuds.
Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If you still require assistance, we'd love to help, so please contact us here: https://bose.life/contact.
Nic - Customer Support
It is great that you enjoy the sound of the earbuds when playing music. I am surprised you're having trouble with calls, and would recommend trying the steps here: https://bose.life/3VRob7m. These can help with microphone pickup on the earbuds.
Also, firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
If you still require assistance, we'd love to help, so please contact us here: https://bose.life/contact.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Bose Ultra Open Earbuds
on April 10, 2024
Posted by: RoyBN55
Gender:Male
Length of ownership:1 month
They are very comfortable. The sound quality is great when I can get the earbud to my left ear situated correctly. This is the problem I am having. I can put the earbud in my right ear, seats easily, sounds great, no problem. But my left ear I have to move it up & down on my ear to get it to seat or it falls out easily and then move it more to get good sound quality. I can't tell, but maybe my ears are different. When I do finally get my left ear situated properly, they do sound great and I can still carry on a conversation with another person.
Written by a customer while visiting bose.com
Customer Rating
5
Can go wrong
on April 10, 2024
Posted by: Work phone
Gender:Male
Length of ownership:1 month
The ear phones are amazing you can barely feel them on and the sound is amazing for what they are love them but the price is crazy for letting the noise in
Written by a customer while visiting bose.com
Customer Rating
4
Great earbuds
on April 9, 2024
Posted by: Carolyn
Gender:Female
Length of ownership:1 month
I received the earbuds in a very nice package. These are very nice looking. Although, these are a little bigger than I initially expected. I put these on and tested to see how well these would stay on the ear. I jumped up and down and even ran around. The ear buds stayed in place. I did some yard work to see if these would slip if I got sweaty. These stayed right in place. The sound could be better as bose is known for that surround sound cinematic feeling. The case is very nice and charges the earbuds very quickly. The bose app is alright. I wish it would display the battery level of the earbuds. Right nownit gives an update only when the battery is low, or when the case is open. The App is unqiue as it can be difficult to navigate. I would like to see more options in the app. For example, battery life, tweeking the sound to have that sound bose is knownnfl for. Other than that these are very nice and I would recommend these to anyone.
Written by a customer while visiting bose.com
Customer Rating
5
Wonderful sound, great fit
on April 9, 2024
Posted by: Groove grips
Gender:Male
Length of ownership:1 month
It’s a great upgrade from my first buds. Great product
Written by a customer while visiting bose.com