Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
Pretty good so far!
on April 30, 2024
Posted by: Jillianj
Length of ownership:1 month
My first set of wireless earbuds. Sound is AMAZING. No comparison to other types I’ve sampled. I’m still getting the hang of best placement on ears and use of buttons. But one thing I have noticed is the right one has NOT connected properly (randomly). I always charge them at the same time, so not sure why it has done that on right side only 3 times. And, because I’m paranoid about losing one or both while I’m wearing them, I actually added my own thin fabric string that goes around each bud and around back of my neck. Not visible, but gives me a little assurance if one pops off it will stay connected to the fabric string.
Written by a customer while visiting bose.com
Customer Rating
5
Great Erarbuds
on April 30, 2024
Posted by: Djdark
Gender:Male
Length of ownership:1 week
I bought these recently & only tested them out twice, but overall very impressed. Once scanning the q.r. code they seamlessly connect to my Samsung Ultra 24. I was in a quiet living room, but the sound was fantastic. They are extremely comfortable wearing them(even though it was less than an hour) & they look so elegant. These are a great alternative to buds you stick in your ear canal, I don't like the feel of those so these are extremely great.
Written by a customer while visiting bose.com
Customer Rating
1
Nothing
on April 30, 2024
Posted by: HomamBoss
Gender:Male
Length of ownership:1 month
Very hard to hear from the product and it is not easy to be beared with my I-phone
Response from bose.comBy Customer Support, May 1, 2024
We're sorry to hear about the difficulties you're experiencing with the sound clarity and connectivity of our product with your iPhone. It's important to us that our products provide a seamless and enjoyable experience. We recommend trying the troubleshooting steps found here: https://bose.life/3UGyhHa. If these steps don't resolve the issue, please reach out to our customer support team for further assistance.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Poor communication
on April 30, 2024
Posted by: Tra
Gender:Female
Length of ownership:1 month
Hard to hear and callers complain about not being able to hear you.
Written by a customer while visiting bose.com
Customer Rating
5
on April 29, 2024
Posted by: Jen77
Gender:Female
Length of ownership:1 month
The best ear buds I've had. Love the design...I can wear for long periods of time and they don't hurt my ears. Sound is amazing!
Written by a customer while visiting bose.com
Customer Rating
5
Worth every penny!
on April 29, 2024
Posted by: Amy
Gender:Female
Length of ownership:1 month
I've been loving my new bose earbuds because they stay in place and the volume is low enough to hear nearby conversations
Written by a customer while visiting bose.com
Customer Rating
4
Another great comfy ear phone !
on April 29, 2024
Posted by: Thad09
Gender:Male
Length of ownership:1 month
I bought this to check it out as to sound , Bass and features compared to on ear and in ear phones that I owned .. verdict .. very comfortable , won’t even feel that it’s hanging on my ears . Only flaws so far is kept on cutting off during listening then troubleshooting was resetting it as recommended.
Written by a customer while visiting bose.com
Customer Rating
3
on April 29, 2024
Posted by: joe2024
Gender:Male
Length of ownership:1 month
While the sound and comfort is very good, phone calls leave much to be desired. The mic picks up so much background noise to the point that your voice is overwhelmed and lost to others on the call. To be heard, be sure you take all calls inside in a quiet space, even then the mic quality is good on only a few calls. If this issue is fixed, these would be a truly great set of earbuds.
Response from bose.comBy Global Customer Service, August 1, 2024
Hi Joe, I'm glad you like the sound and comfort of your Ultra Open Earbuds! If your mic is picking up a lot of background noise even when you're in a quiet environment, try installing firmware update 4.0.22 (or later), which was released to bring enhancements to your far-end call performance via improved voice pickup.
If this update doesn't fix the issue you're having on calls, please get in touch with us for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
If this update doesn't fix the issue you're having on calls, please get in touch with us for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com