Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
Not satisfied with calls
on May 12, 2024
Posted by: Noname
Gender:Female
Length of ownership:1 month
I bought this 2 weeks ago and I have tried to use it many a times. It works great for listening music/videos with the immersion on& off mode. My biggest problem is phone calls are not going well. People are telling me that the sound is not clear to them. So, it’s disappointing and I want to return it.
Response from bose.comBy Global Customer Service, May 13, 2024
Hello,
Thanks for leaving your thoughts on the Ultra Open Earbuds. It's fantastic to hear you were impressed with the sound quality of the buds, but I'm sorry to hear you've had difficulties with phone calls.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Positioning of the buds is also important to ensure optimum microphone pickup. This link will give you guidance on how to position the buds well: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001pWLKAA2&language=en_US.
Still having issues? Do not hesitate to get in touch. Head to https://bose.life/3ET4mCs.
Jeff - Customer Support
Thanks for leaving your thoughts on the Ultra Open Earbuds. It's fantastic to hear you were impressed with the sound quality of the buds, but I'm sorry to hear you've had difficulties with phone calls.
Firmware update 4.0.22 was released to bring enhancements to your far-end call performance, via improved voice pickup. Try installing this update (or later) via the Bose app, and see if the issue improves.
Positioning of the buds is also important to ensure optimum microphone pickup. This link will give you guidance on how to position the buds well: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001pWLKAA2&language=en_US.
Still having issues? Do not hesitate to get in touch. Head to https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
So innovative
on May 12, 2024
Posted by: Anonymous
Gender:Female
Length of ownership:1 month
Love these as I use them for work and love that I can hear what the outside world and review a voice or video messages at the same time
Written by a customer while visiting bose.com
Customer Rating
3
Overall features!
on May 12, 2024
Posted by: Todd1
Gender:Male
Length of ownership:1 week
I brought these late April And was looking at theme for a while. These earphones are not what I really expected and definitely not noise canceling. The spacial audio is ok not my favorite. So if you like a louder headphone I would not suggest these. However I will say the design is great and very comfortable.
Response from bose.comBy Andy, Customer Support, May 13, 2024
Thanks for your review. By design, the Open Earbuds don’t block out the world or have noise cancellation, so you can enjoy your music while staying open to the sounds of the world around you. They do have an automatic volume control feature, available in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.
Regards
Jolie - Customer Support
Regards
Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Sound And Fit Were Fantastic! But Mine Had Issues.
on May 11, 2024
Posted by: Chips
Gender:Male
Length of ownership:1 week
Had it for about two weeks and ended up returning them. The sound is fantastic! Loved that about these earbuds and how they stayed put when wearing them. My concern was how sound doesn't immediately upon starting them up and would play sound a second after you hit play. Then I had various times where they would disconnect from the Bluetooth on their own and would take a minute to reconnect. At times it sounded staticky. For the cost, these didn't seem worth it with these issues. Made me think they weren't going to last. If not for that I would've kept them.
Written by a customer while visiting bose.com
Customer Rating
3
good but not great
on May 11, 2024
Posted by: Mags
Gender:Male
Length of ownership:1 month
I love Bose and I love the headphones, but I don’t get the volume that I need. I’m not sure I’m going to keep them.
Response from bose.comBy Customer Support, May 13, 2024
We are sorry to hear that you feel like the volume you are getting does not meet your expectations. This is not the experience we strive to provide. We would like to take the opportunity and assist you in case you're encountering an issue with your earbuds. Please feel free to reach out to our support team in order to get further assistance.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
My earbuds fitted perfectly and stayed positioned.
on May 11, 2024
Posted by: Q mom1
Gender:Female
Length of ownership:1 week
Bose, has once again, earned my utmost approval of excellence for sound, as promised! Great Job!
Written by a customer while visiting bose.com
Customer Rating
5
Perfect fit
on May 8, 2024
Posted by: Ron7401
Gender:Male
Length of ownership:3 months
I love how they clip onto my ears. I have a different size ear canal on my left ear and I’ve tried numerous plug type ear buds and none worked. Thank you Bose for creating the open ear style ear buds. Love them and they sound great.
Written by a customer while visiting bose.com
Customer Rating
3
Great when they stay paired
on May 8, 2024
Posted by: Andrea
Gender:Female
Length of ownership:1 month
I have had these almost two weeks. They are great when they stay paired. It’s incredibly frustrating how often then lose my phone and I have to forget them in Bluetooth and re-pair them. Sound is great, comfort is great, but staying paired is bad. I may return them.
Response from bose.comBy Global Customer Service, May 9, 2024
Hi Andrea! I'm happy you've been enjoying the sound and comfort of your Ultra Open Earbuds. However, I'm sorry to hear they're not staying connected to your phone. Forgetting and re-pairing them is one thing you can do; I would also suggest rebooting your phone. There are other steps you can try too, so please contact our support team, and we'll help you. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com