Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
1
Expensize
on June 2, 2024
Posted by: HBK
Gender:Male
Length of ownership:1 month
I got this product a month ago and i can barley hear the music when i am on my bike going places. it does not go good with wind and are not comfortable in my ear.
Written by a customer while visiting bose.com
Customer Rating
5
Love it
on June 1, 2024
Posted by: BillyK
Gender:Male
Length of ownership:3 months
F$ckin Awesome! Love them! Lost a pair and bought a new pair pronto! Get them!
Written by a customer while visiting bose.com
Customer Rating
3
Pretty cool
on June 1, 2024
Posted by: Danny
Needs More volume but overall really good quality love how they wear
Response from bose.comBy Customer Support, June 3, 2024
Hello Danny,
Thanks for your feedback on your Ultra Open Earbuds. To ensure you get the best audio from your earbuds, do ensure you have the correct comfort and fit of your headset, you can find our guide here for additional support - https://bose.life/3X9lgYw.
Tegan - Customer Support
Thanks for your feedback on your Ultra Open Earbuds. To ensure you get the best audio from your earbuds, do ensure you have the correct comfort and fit of your headset, you can find our guide here for additional support - https://bose.life/3X9lgYw.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Good just want better volume control
on June 1, 2024
Posted by: Soggi
I really like the product my only problem with it is that it’s too difficult to change volume and easier to just use my phone
Written by a customer while visiting bose.com
Customer Rating
3
Cracking sound
on May 31, 2024
Posted by: Brunorome
Gender:Male
Length of ownership:1 month
Love the concept, the design and the sound quality but I keep losing connection with cracking noise. I hope Bose can fix this issue soon.
Response from bose.comBy Customer Support, June 3, 2024
Hello Bruno,
I am happy to hear that you love the design and sound quality of your Ultra Open Earbuds.
Regarding the crackling noise you are experiencing, I'll suggest resetting the buds following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0obAAA&language=en_US
If you need further help, you can always contact us: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
I am happy to hear that you love the design and sound quality of your Ultra Open Earbuds.
Regarding the crackling noise you are experiencing, I'll suggest resetting the buds following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0obAAA&language=en_US
If you need further help, you can always contact us: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
No what I expected
on May 30, 2024
Posted by: Ajbb
Gender:Male
Length of ownership:1 week
In some point you can hear distortion. Music stops. Poor bass.
Ok for $50 but no for $300
Ok for $50 but no for $300
Response from bose.comBy Customer Support, June 3, 2024
Hello,
Thanks for reaching out with your feedback, we are sorry to hear that your Ultra Open Earbuds are not to your expectation. If you require support with the audio of your headphones, please reach out to us via https://bit.ly/3UNtwsQ where one of our agents will be happy to get this resolved for you.
Tegan - Customer Support
Thanks for reaching out with your feedback, we are sorry to hear that your Ultra Open Earbuds are not to your expectation. If you require support with the audio of your headphones, please reach out to us via https://bit.ly/3UNtwsQ where one of our agents will be happy to get this resolved for you.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Fit could feel more secure
on May 30, 2024
Posted by: BoseNewby
Gender:Male
Length of ownership:1 month
I have used this bose open earbuds for the last few weeks. They are good, but sometimes feel as if they are about to fall off. The sound quality truly is great, I wish the experience was just as good. I have not been able to use for calls yet, but hope the quality is just as good.
Written by a customer while visiting bose.com
Customer Rating
1
Didn’t work.
on May 30, 2024
Posted by: Ray
Gender:Female
Length of ownership:1 week
Returned. Left earbud would not charge completely at first, after a few days it would not charge at all. I cleaned the case and earbud, reset them, changed chargers. The left one just stopped working after a few days.
Response from bose.comBy Customer Support, June 3, 2024
Hello Ray,
I'm sorry to hear you experienced issues with your earbuds. That's certainly not normal behavior. Thank you for trying to troubleshoot the issue, but I'm sorry to hear you ultimately returned them.
When you buy a product from Bose you get a one-year warranty and lifetime technical support, so if you do run into a problem in the future, please do not hesitate to reach out to us directly as we may be able to provide a remedy through troubleshooting. Our contact details can be found at https://bose.life/3ET4mCs.
I wish you well, and hope you have a great experience the next time you choose a Bose product.
Jeff - Customer Support
I'm sorry to hear you experienced issues with your earbuds. That's certainly not normal behavior. Thank you for trying to troubleshoot the issue, but I'm sorry to hear you ultimately returned them.
When you buy a product from Bose you get a one-year warranty and lifetime technical support, so if you do run into a problem in the future, please do not hesitate to reach out to us directly as we may be able to provide a remedy through troubleshooting. Our contact details can be found at https://bose.life/3ET4mCs.
I wish you well, and hope you have a great experience the next time you choose a Bose product.
Jeff - Customer Support
Written by a customer while visiting bose.com