Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
I’m super happy with my purchase!
on June 20, 2024
Posted by: Lore
Gender:Female
Length of ownership:1 month
I was excited for these since they are designed to not go into my ear canal.
Written by a customer while visiting bose.com
Customer Rating
2
Great Looks, Poor Quality.
on June 20, 2024
Posted by: Davidc
Gender:Male
Length of ownership:1 month
If I was rating the looks/design I would give it a 100/10, I love the looks and the futuristic style headphone… However, sound quality when you are in the phone (which is mainly why I got them) is poor.
They cannot hear clearly, sound will sporadically stop working, sometimes even making a weird loud noise on your ear.
I continue trying the product because I’m a huge fan of bose, hopefully with a few upcoming updates they can work around them.
The idea is there, product was rushed…
Response from bose.comBy Global Customer Service, June 21, 2024
Hello David, I am glad to see that you are a huge fan of our products and are enjoying the Ultra Open Earbuds!
I recommend that you check our troubleshooting steps found on our product support page that can help with issues with the microphone or call quality. You can view these steps here: https://bose.life/431eULD.
Also, please be advised that Bose has released firmware update 4.0.22 (or later) to improve the customer’s experience on calls. Make sure you're using this latest firmware, and see if the issues improve.
Should you need additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR.
Liam - Customer Support
I recommend that you check our troubleshooting steps found on our product support page that can help with issues with the microphone or call quality. You can view these steps here: https://bose.life/431eULD.
Also, please be advised that Bose has released firmware update 4.0.22 (or later) to improve the customer’s experience on calls. Make sure you're using this latest firmware, and see if the issues improve.
Should you need additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR.
Liam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Finally, earbuds that can be worn all day.
on June 20, 2024
Posted by: Happy Again
Gender:Male
Length of ownership:1 week
You hit this one out of the park. The sound is great. Programming is spot on. And comfort you won't believe,
Written by a customer while visiting bose.com
Customer Rating
4
Great sound bad for conversation
on June 20, 2024
Posted by: Jam hug
Gender:Male
Length of ownership:1 week
Got them for Father's day and so far they work great.
One note even though sound quality is outstanding, talking on the phone you must talk extra loud for the other person hear you.
One note even though sound quality is outstanding, talking on the phone you must talk extra loud for the other person hear you.
Written by a customer while visiting bose.com
Customer Rating
3
on June 20, 2024
Posted by: Terri
Length of ownership:1 month
The fit was perfect but the sound was awful try turning up 4 more volume couldn't get any more volume. If it had more volume it would be a great product
Response from bose.comBy Customer support, June 20, 2024
Hello Terri, I am sorry to hear the Bose Ultra Open Earbuds arent meeting your expectation when it comes to volume.
Making sure these are being worn properly can help you get the best audio possible from them, you can find a guide for this here https://bose.life/3XEoHX4
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Making sure these are being worn properly can help you get the best audio possible from them, you can find a guide for this here https://bose.life/3XEoHX4
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on June 20, 2024
Posted by: Happy in Denver
Gender:Female
Length of ownership:1 month
I've had these for a month .
Instead of fitting into the ear canal they hook into you ear. These are so comfortable that I have forgotten they are there. I listen to audio books an music all the time. No problem with falling out as I am doing yard work , etc. Necause they are small my ears/head does not over heat on long business meetings. Of course sound quality is amazing.
Instead of fitting into the ear canal they hook into you ear. These are so comfortable that I have forgotten they are there. I listen to audio books an music all the time. No problem with falling out as I am doing yard work , etc. Necause they are small my ears/head does not over heat on long business meetings. Of course sound quality is amazing.
Written by a customer while visiting bose.com
Customer Rating
1
YOU CAN'T EVEN TELL IF THEY FALL OFF YOUR EARS!!!!
on June 20, 2024
Posted by: Anonymous
Gender:Male
Length of ownership:1 week
Sick & Tired of ALL These BOSE ULTRA Open Ear ADVERTISEMENTS ALWAYS CLAIMING: "YOU CAN'T EVEN TELL YOU ARE WEARING THEM"!!!! THATS A BLATANT LIE!!!! THEY PINCH AFTER A WHILE, JUST LIKE ALL THE OTHERS DO!!!! AND MORE IMPORTANTLY. "YOU CAN'T EVEN TELL YOU ARE WEARING THEM AT FIRST AND FOR A SHORT PERIOD OF TIME, BUT MOST IMPORTANTLY, THATS WHY I BOUGHT MY 1ST PAIR...BUT THEY NEVER ALSO SAID..."YOU CANT TELL IF THEY FALL FROM YOUR EARS, TOO"!!!! THIS IS NOW MY 2ND PAIR, AFTER ONLY 8 DAYS OF MY 1ST PAIR, ONE FELL, WHEN I WAS ONLY AWAITING A CALL...NOT LISTENING TO MUSIC WHILE ONLY WALKING...YET, *(ONE FELL AND I NEVER FOUND IT, NOR HAVE I ANY WAY TO REPLACE IT, ANYTIME SOON)*!! *(BOSE CONNECT APP SUGGESTED I USE THE BOSE MUSIC APP, When I First Connected to IT - So NO LAST PLACE CONNECTED TRACED NEITHER)*!!!!
Response from bose.comBy Lau, Bose Customer Support, June 28, 2024
Hello,
I am sorry to hear that you have lost one earbud.
If you correctly wear and adjust them they will be comfortable to wear all day and won't fall out of your ears.
You can find here some assistance: https://bose.life/4a1X6T0
If you have any further question, feel free to contact our team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
I am sorry to hear that you have lost one earbud.
If you correctly wear and adjust them they will be comfortable to wear all day and won't fall out of your ears.
You can find here some assistance: https://bose.life/4a1X6T0
If you have any further question, feel free to contact our team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Awesome Product
on June 20, 2024
Posted by: Darth
Gender:Male
Length of ownership:1 month
Product is great. I can't use normal ear buds for some weird reason and these are great. My only complaint is they lag a bit on the Bluetooth when streaming various forms of media. If they didn't have that slight bit of lag it woulda been 5 stars.
Written by a customer while visiting bose.com