Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
1
No good
on September 18, 2024
Posted by: Javi
Gender:Male
Length of ownership:1 week
bad microphone, bad connection,bad app, don’t waste your money
Written by a customer while visiting bose.com
Customer Rating
4
Love them!!
on September 18, 2024
Posted by: poopy123
Gender:Female
Length of ownership:3 months
love them wish the volume could go up a little higher. atheyre great headphones if ur in a quieter area but if ur trying to wear them in the gym or something the volume will be too low.
Written by a customer while visiting bose.com
Customer Rating
5
Sleek, comfortable and great quality
on September 18, 2024
Posted by: EmmaB
I have real trouble with regular ear buds, they hurt my ears a lot and are uncomfortable, I purchased these Bose open ear buds and they are absolutely perfect, beautiful and slick, love the colour, the feel and they are so light and gentle on my ear. The quality is fantastic … just love love love them .. made for me.com
Written by a customer while visiting bose.com
Customer Rating
3
Eh!
on September 18, 2024
Posted by: tfrannywhat
Gender:Male
Length of ownership:6 months
Got these as a gift so I had to give them a try, I probably wouldn’t have made the purchase on my own.
The pods don’t really fit my ear that well so the sound is low, even when at full volume. They stay attached to my ear well enough when working out and running but I guess due to the design the majority of the sound misses my ear canal and I hear all the surrounding sounds with some music mixed in. It seems like they’re too short. Would be cool if they had an adjustment to fit all war types. It would be a good idea to have a for test first to see if these are a good fit for you.
They charge easy enough. They hold a charge very well and sync with the app for easy updates.
Written by a customer while visiting bose.com
Customer Rating
3
Love, and would love bug fixes
on September 18, 2024
Posted by: Art
Gender:Female
Length of ownership:6 months
I love these, but there are some issues I hope will be fixed in the near future. One issue I have found quite annoying is when I call someone or receive a call and I use my ultra opens, it takes a second before I can hear the other person. I do not have this issue with Apple AirPods or just using my speaker on my phone.
Another issue I have found (currently experiencing) is one side will work and the other will not. I tend to just give up after a while.
I tried having them connected to two devices but experienced connectivity issues, and those issues were resolved once I turned the multiple device option off.
I do also find that during calls the sound is not as clear as I would like. For example, my coworker has a deep voice, and sometimes it’s very difficult to understand what he’s saying through the ultra opens.
I do love them, but they do have their flaws, as all products do.
Another issue I have found (currently experiencing) is one side will work and the other will not. I tend to just give up after a while.
I tried having them connected to two devices but experienced connectivity issues, and those issues were resolved once I turned the multiple device option off.
I do also find that during calls the sound is not as clear as I would like. For example, my coworker has a deep voice, and sometimes it’s very difficult to understand what he’s saying through the ultra opens.
I do love them, but they do have their flaws, as all products do.
Response from bose.comBy Global Customer Service, September 19, 2024
Hi Art - thank you for your review of the Ultra Open Earbuds!
I'm sorry to hear you've been having some issues. Since it takes a second before you can hear the other person, have you tried pairing your earbuds to a different Bluetooth device, to see if the issue also comes up there?
If experiencing multipoint issues, and if one earbud is working but the other isn't, try re-syncing your buds and case. To do this, put both earbuds into the charging case, but keep the lid open. Once the status lights have lit up, close the lid. Once the status lights have gone out, open the lid, remove the right earbud and place it into your ear. The welcome tone should play. Then do the same with the left earbud. If you hear the welcome tone there as well, you can resume using your earbuds.
Lastly, if you're finding it hard to understand people on calls, make sure the earbuds are being worn correctly, as per our online guide. For any further assistance, please contact our support team, as we will be more than happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Bose Customer Support
I'm sorry to hear you've been having some issues. Since it takes a second before you can hear the other person, have you tried pairing your earbuds to a different Bluetooth device, to see if the issue also comes up there?
If experiencing multipoint issues, and if one earbud is working but the other isn't, try re-syncing your buds and case. To do this, put both earbuds into the charging case, but keep the lid open. Once the status lights have lit up, close the lid. Once the status lights have gone out, open the lid, remove the right earbud and place it into your ear. The welcome tone should play. Then do the same with the left earbud. If you hear the welcome tone there as well, you can resume using your earbuds.
Lastly, if you're finding it hard to understand people on calls, make sure the earbuds are being worn correctly, as per our online guide. For any further assistance, please contact our support team, as we will be more than happy to help: https://support.bose.com/s/get-help-landing-page?language=en_US.
Warm regards
Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
I love the sound, and I can still hear everything.
on September 18, 2024
Posted by: Rodas72
Gender:Male
Length of ownership:6 months
I bought these months ago and have worked well. The sound is still great. The only complaint I have is the way fit my ear lobes. There’s got to be a better way to get them to stay put.
Written by a customer while visiting bose.com
Customer Rating
4
on September 18, 2024
Posted by: C
they work very good however I wish they would interact more with voiceover in theory
Written by a customer while visiting bose.com
Customer Rating
1
🤷🏿♂️
on September 18, 2024
Posted by: Kep
Gender:Male
Length of ownership:3 months
They just stopped working 🤷🏿♂️ I have tried everything
Response from bose.comBy Customer Support, September 18, 2024
Hi Kep,
We'd love to help, please reach out for help: https://bose.life/contact
Nic - Customer Support
We'd love to help, please reach out for help: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com