Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
3
Please fix connection
on October 17, 2024
Posted by: Dozer
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Great sound, love that I can hear everything around me while listening. Super comforable, I forget to take them off. One major downside. They keep disconnecting. I have had to reset them multiple times. Delete the app, reboot the headphones, restart my phone, then they are fine. For a few days. Wish we could get an update for that, but still enjoy them.
Response from bose.comBy Customer Support, October 17, 2024
Hi there,
I'm really happy to see that you love the great sound, the design, and how super comfortable they are. Please make sure that you let the app update to the latest version, as we have released a new app version to improve connectivity. You can also try the steps here: https://bose.life/4dRcCm5
Please do reach out to us as well, as we'd love to get you the most from your earbuds: https://bose.life/contact
Nic - Customer Support
I'm really happy to see that you love the great sound, the design, and how super comfortable they are. Please make sure that you let the app update to the latest version, as we have released a new app version to improve connectivity. You can also try the steps here: https://bose.life/4dRcCm5
Please do reach out to us as well, as we'd love to get you the most from your earbuds: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Comfortable fit 10/10 Features 6/10 calls 3/10
on October 17, 2024
Posted by: Nlewis
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] I purchased my bose open earbuds about two weeks ago. They are extremely comfortable to wear. I love that you can adjust the equalizer. The sound is crystal clear if your listening to music or watching a movie. The connection is not so clear with phone calls. The volume is very low and goes in and out. You have to keep repeating yourself , basically yelling to be heard by the caller,which defeats the purpose of wearing earbuds.I feel like the description should state that these are not the best earbuds for people that purchase earbuds for primarily phone communication.
Response from bose.comBy Customer Support, October 17, 2024
Hello and thank you for your review!
We are glad to hear you love the adjustable EQ and the comfortable fit of the Ultra Open earbuds!
If you are experiencing difficulty being heard on phone calls we suggest making sure these are being worn properly as a Proper fit is important for making sure the microphone is able to pick up your voice, here is a guide to make sure you get a perfect fit!
https://bose.life/4f89rr5
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are glad to hear you love the adjustable EQ and the comfortable fit of the Ultra Open earbuds!
If you are experiencing difficulty being heard on phone calls we suggest making sure these are being worn properly as a Proper fit is important for making sure the microphone is able to pick up your voice, here is a guide to make sure you get a perfect fit!
https://bose.life/4f89rr5
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Some good, some not so good
on October 17, 2024
Posted by: lwp00
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] The good: very lightweight and comfortable, I can wear them longer than any other headphones I have (QCbuds and QC overear included). Sound quality is as you would expect from Bose - great.
The bad: I live in NYC and thought these would be great to wear around so I can be aware of surroundings while listening to audio. This works for music, but I can't hear my podcasts clearly enough even with volume turned all the way up. NYC is loud, so this is probably only be a problem in very loud situations, but it was disappointing. Also, I have very sensitive skin and the backs of my ears have gotten irritated where they clip on. A pity bc they really are comfy, so hoping that calms down with time.
The bad: I live in NYC and thought these would be great to wear around so I can be aware of surroundings while listening to audio. This works for music, but I can't hear my podcasts clearly enough even with volume turned all the way up. NYC is loud, so this is probably only be a problem in very loud situations, but it was disappointing. Also, I have very sensitive skin and the backs of my ears have gotten irritated where they clip on. A pity bc they really are comfy, so hoping that calms down with time.
Written by a customer while visiting bose.com
Customer Rating
1
Prefer QC11 buds
on October 17, 2024
Posted by: Tink
[This review was collected as part of a promotion.] Returned them.
Fell out of left ear.
Sound is tinny.
Prefer my QC11 buds.
Fell out of left ear.
Sound is tinny.
Prefer my QC11 buds.
Written by a customer while visiting bose.com
Customer Rating
5
Do not fall out!
on October 17, 2024
Posted by: Susiek
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] I love these ear buds. They do not fall out of my ears at all. I have at three other ear buds and they would fall out of my ears. I also like to hear what is going on around me.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Earbuds for on the go calls.
on October 17, 2024
Posted by: Nimbus
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these a few weeks ago and enjoyed the clarity and open ear feel of these earbuds.
Written by a customer while visiting bose.com
Customer Rating
1
Trash
on October 17, 2024
Posted by: Oli1414
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Honestly the biggest waste of $300
I bought $8.00 earbuds on DHgate that work better. Phone quality is trash. I will be returning them asap.
I bought $8.00 earbuds on DHgate that work better. Phone quality is trash. I will be returning them asap.
Response from bose.comBy Customer Support, October 17, 2024
Hi there,
I am surprised you've had trouble with the earbuds, before you return the earbuds for a refund. I would suggest reaching out to us, as we'd love to help you with them: https://bose.life/contact
Nic - Customer Support
I am surprised you've had trouble with the earbuds, before you return the earbuds for a refund. I would suggest reaching out to us, as we'd love to help you with them: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Ultra Open Ear Buds
on October 17, 2024
Posted by: Redcollins78
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I think the Ultra Open Ear Buds are a great buy and they fit my lifestyle perfectly. I do believe they're a bit pricey but that would be my only complaint.
Written by a customer while visiting bose.com