Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Great fit Great sound
on November 6, 2024
Posted by: deb2447
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought the new open ear buds and I am so pleased with the sound quality. The fit is the best part, I have small ears and nothing has ever fit me better. They have the best features!
[This review was collected as part of a promotion.] Bought this a month ago and they have been amazing so far. Only 1 time it has fallen out of my ear and that's because my bag hit it out of my ear.
Initially these were great. But over time they continued to disconnect and not reconnect, quit charging.
Response from bose.comBy Customer support, November 5, 2024
Hello, I am glad to hear that you are enjoying the Ultra Open earbuds. We do have troubleshooting that can help if you are finding that the earbuds are disconnecting, you can view these here: https://bose.life/40yCpwc. You can also view these article for any charging issues you may be facing: https://bose.life/4fBBu2f. Should you need additional support, please feel free to contact our technical support teams, who will be more than happy to assist you: https://bose.life/3rykPZR.
They are not the right earphones for me and my ear. I could press down on the back of the earphones and see exactly where they are supposed to sit but for some reason the physics of my ear doesn't allow that. I'm hoping I'll be able to exchange them for the in ear earbuds.
[This review was collected as part of a promotion.] I love these. They don't fall off your ears and you even forget they are there. They sound great and are easy to control.
Individuals I call tell me I sound distant, so using my my open-bud to make or take a call takes away from what I’m doing since I have to disconnect from the Bluetooth for my calls.it’s an unpleasant interruption I would like to avoid when I have earbuds.
Response from bose.comBy Global Customer Service, November 4, 2024
Hello, we always aim for the highest qualty products, so this is unusual to hear. You can find guidance here to ensure you get the best calls from these earbuds bose.life/3ATowhy Thanks Mike - Customer Support