Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
178
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
5
Love These Bose Open Earbuds
on November 17, 2024
Posted by: DanS
Gender:Male
Length of ownership:1 month
I have had these Bose Open Ear buds for a few weeks now. In short, they are awesome. Finally an earbud I don't have to shove in my ear. Plus, since I wear glasses, I don't have a device getting in the way of either my ear or the glasses arms. A small negative is that if you are in an area where there is a lot of noise, i.e. a gym playing lous music, then these open earbuds definitely let in too much noise. But these I can wear all day and not get fatigue or have the ear hurt. Definitely glad I bought these!
Written by a customer while visiting bose.com
Customer Rating
4
To be determined!
on November 17, 2024
Posted by: Britman98
Gender:Male
Length of ownership:1 month
Bought these about 3 weeks ago, still getting acclimated to them, not sure they are for me. I had a lot of static issues with them when I first got them until they got an update! It's the fit that bothers me I'm not used to this type of fitting!
Written by a customer while visiting bose.com
Customer Rating
1
Issues with my earbuds
on November 17, 2024
Posted by: Dimes
Gender:Male
Length of ownership:1 month
As soon as I got it out of the box, I was already experiencing weird static noises. Volume randomly mutes itself even though it shows that my music is still playing, the ear buds are still connected, and it shows the volume bar of which music should be coming out. To fix this issue, I have to repeatedly put it back in its case and take it back out about 4 to 5 times just to make it fully disconnect since it doesn't connect when I turn off bluetooth which is very annoying. Often times, it tells me its connected to one of my device when it isn't so I have to turn off bluetooth and turn it back on. Sometimes when I have these earbuds in for about 4+ hours, it starts irritating my ears which makes it very uncomfortable. For the price of these earbuds, it is very disappointing.
Response from bose.comBy Customer Support, November 18, 2024
Hi there,
It is odd that you're having trouble with the earbuds out of the box. One thing I would make sure of is that you have removed the small plastic films that are on the inside of the charging case. They are there as part of packaging, and if not removed, they can affect charging and powering off of the earbuds. This can then cause unexpected behavior if the earbuds are remaining connected when inside the case. Please try resetting the earbuds following our instructions here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001g59lAAA&language=en_US
You can also reach out to us for support, as we'd love to help: https://bose.life/contact
Nic - Bose Customer Support
It is odd that you're having trouble with the earbuds out of the box. One thing I would make sure of is that you have removed the small plastic films that are on the inside of the charging case. They are there as part of packaging, and if not removed, they can affect charging and powering off of the earbuds. This can then cause unexpected behavior if the earbuds are remaining connected when inside the case. Please try resetting the earbuds following our instructions here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001g59lAAA&language=en_US
You can also reach out to us for support, as we'd love to help: https://bose.life/contact
Nic - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Incredible, but need to keep eye on them🚫🧢🙏🏽
on November 15, 2024
Posted by: JT
[This review was collected as part of a promotion.] I am a huge fan of the headphones, when they don't fall out of my ear, both headphones in less than 30 days,,, 😔😣😭
Response from bose.comBy Customer Support, November 18, 2024
Thank you for sharing your feedback! We're thrilled to hear you're enjoying the headphones, but we're sorry to learn about the fit issues you've experienced. If you'd like, we can help troubleshoot or explore solutions to ensure a more secure fit. To address this, please visit https://bose.life/3YWCmbn, or reach out to our team for further assistance.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
So comfortable and great sound
on November 14, 2024
Posted by: May02
[This review was collected as part of a promotion.] I've been using the ultra open earbuds for a little over a month and I have to say, I love them! Typical earbuds don't always fit my ears so they would slip out or I would have to maneuver them to stay in which kept me from hearing anything around me, even on low volume. The ultra open earbuds are so comfortable that I forget I even have them on. I don't have to worry about them falling out or hurting and I can still hear everything around me. And the sound is amazing! I love the different sound features these earbuds offer too. Thinking about getting another pair with the new designs. Great product!
Written by a customer while visiting bose.com
Customer Rating
2
Pick something else
on November 14, 2024
Posted by: DG
Don't alway charge, just like I'm trying to use them right now
Written by a customer while visiting bose.com
Customer Rating
4
on November 13, 2024
Posted by: bmack29501
Gender:Male
Length of ownership:1 year or longer
My earbuds work. They are not the most comfortable, however, the sound quality is great.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome features
on November 13, 2024
Posted by: Maria
[This review was collected as part of a promotion.] Omg is the best thing I ever bought! ♥️♥️ comfortable audio is awesome
Written by a customer while visiting bose.com