Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
178
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
Good but Not Great
on November 29, 2024
Posted by: PPSBose
Gender:Female
Length of ownership:1 month
I bought these earbuds because I was obsessed with the design and since I have other Bose speakers I knew the the quality would be great. The buds are so light and an easy fit that you can't go wrong, I often forget that I'm wearing them. The only down fall and the main reason I would return these buds or NOT recommend them is that for the price I paid for these buds they do NOT have the Voice feature of telling me who's calling or texting me and then go on to read that message to me on command like my PowerBeats Pro will.
Written by a customer while visiting bose.com
Customer Rating
3
Sound Not So Great
on November 28, 2024
Posted by: Drewski
Gender:Male
Length of ownership:1 month
Sound is not as great as the Bose QC Ultra Earbuds. Have to turn the volume up all the way to hear music or talk on the phone when there is outside noise. When I press them closer to my ears I seem to have great volume. This is only for people who need to hear outside noise while trying to listen to music.
Written by a customer while visiting bose.com
Customer Rating
5
Best Buds Ever
on November 27, 2024
Posted by: Lisa L
Gender:Female
Length of ownership:1 month
Finally, ear buds that stay in place and don't have to be crammed into the ear canal. The sound quality is great (as with all Bose) and I love the choice of still or moving functionality.
Written by a customer while visiting bose.com
Customer Rating
3
Right earbud is wonky
on November 26, 2024
Posted by: daclay
Gender:Female
Length of ownership:1 month
I purchased on November 11th a pair of Bose Ultra Open Earbuds Rechargeable Battery, Diamond 60th Edition. The right one has a few different problems isn’t very secure on my ear (feels like it’s going to fall off), doesn’t hold a charge like the left one and has a buzz sometimes.
Chatted with 2 different reps. Reset the earbuds as per the advice from the 1st rep and paired it back up to my phone (which was not a piece of cake) same issues. Was told by the 2nd rep to return them and they would send me out another pair.
I checked on the return today and found out that it can take up to 4 weeks to receive my new ones. 4 WEEKS! Are you kidding me! Not very happy with Bose at this stage of the game.
My other question is what happens to my warranty while I’m twiddling my thumbs waiting and Bose has my $250?
Not Happy at all.
Response from bose.comBy Customer Support, November 27, 2024
We’re sorry to hear about the issues you’ve faced with your Bose Ultra Open Earbuds and the frustration with the replacement process. This isn’t the experience we want for our customers. It’s disappointing to hear about the right earbud’s performance, and we understand how inconvenient the wait for a replacement can be. If you have any further concerns or need assistance with updates on your replacement, please don’t hesitate to reach out.
Kind Regards
Eric V. - Customer Support
Kind Regards
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Whoop, whoop!!!
on November 26, 2024
Posted by: AV
Gender:Male
Length of ownership:1 month
I purchased a couple of weeks ago. I've owned several pairs of Bose headphones. These are by far my favorite. The fit is perfect and the inclusion of a physical button to push is a very welc9me change
Written by a customer while visiting bose.com
Customer Rating
5
I Love These Earbuds!
on November 26, 2024
Posted by: JohnBillRich
Gender:Male
Length of ownership:1 week
These are great open ear earbuds! I love the design and the Bose sound quality. With the new design, it is best use a mirror the first few times you put them on, till you get the hang of it. Once you do, it’s an easy process, and you’ll find that they are very comfortable and don’t fall off, with the Bose sound quality that we have grown to love.
Written by a customer while visiting bose.com
Customer Rating
4
Adjustable
on November 24, 2024
Posted by: HUNNY
Gender:Female
Length of ownership:1 month
This is my first pair of open earbuds and I like them, but I wish they would maybe extend more because everyone’s ear is shaped different. Maybe there could be like a little spring to adjust I guess.
Written by a customer while visiting bose.com
Customer Rating
5
Finally the perfect earbuds.
on November 23, 2024
Posted by: SonomaGuy
Gender:Male
Length of ownership:1 month
I had a few pairs of the Bose sunglasses and was sad when they were discontinued but these are so much better. I go on hikes and walks often and like to listen to music but still hear the world around me. With skiing, I like my tunes but also want to hear an avalanche before it hits. The sound quality is typical Bose excellence. Very easy to use with the large buttons. Very comfortable.
Written by a customer while visiting bose.com