Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
2,753
4 Stars
772
3 Stars
387
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
on August 3, 2026
Posted by: Mike
Gender:Male
Length of ownership:1 month
They are ideal for my needs, the only thing I don’t like is the microphone quality, people I talk with complain of noise and sound quality overall.
Written by a customer while visiting bose.com
Customer Rating
1
Bose folks tried and failed
on July 29, 2026
Posted by: Tonytech
Gender:Male
Length of ownership:1 week
If the speakers don't fit in my ear correctly that's a big problem! Not sure about sound quality, volume level or noice canceling because I can't adjust them to fit in my ear.I will return here shortly for the ear buds
Response from bose.comBy Customer Support, July 29, 2026
Thank you for taking the time to share your feedback, and we're sorry to hear the fit isn't working for you, that's completely understandable as a dealbreaker, since a good seal is essential not just for comfort but for sound quality and noise cancellation to work properly. To help you with the earbuds here are some articles to resolve it:
Earbuds do not fit | Bose Ultra Open Earbuds: https://bose.life/4vXGNRs
Poor Sound Quality | Bose Ultra Open Earbuds: https://bose.life/4vUJfby
Gem - Customer Support
Earbuds do not fit | Bose Ultra Open Earbuds: https://bose.life/4vXGNRs
Poor Sound Quality | Bose Ultra Open Earbuds: https://bose.life/4vUJfby
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Typical great Bose sound but does not fit
on July 29, 2026
Posted by: TupeNupe
These earbuds are high quality with great sound. I received them within a few days! I've had them a week now. My concern is the fit of the ear piece. Also of concern is the lack of sound isolation; maybe I'm just use to the sport buds or over ear head phones. They worked best when I placed a headband over my ears. I shouldn't have to be that way with a product from Bose.
Response from bose.comBy Customer Support, July 29, 2026
Hello! Thank you for sharing your experience. We truly appreciate your feedback. We're glad to hear you're enjoying the high-quality sound and fast delivery of your Bose Ultra Open Earbuds. Their innovative open-ear design is intended to provide rich, immersive audio while keeping you aware of your surroundings.
We also appreciate your comments regarding the fit and sound isolation. We'd be happy to help. Please refer to the troubleshooting guide at the link below, which may help address your concerns and optimize your experience with the earbuds.
If the issue persists after troubleshooting, please don't hesitate to contact us for further assistance.
Troubleshooting link: https://bose.life/4yLNIQv
Cedrick - Customer Support
We also appreciate your comments regarding the fit and sound isolation. We'd be happy to help. Please refer to the troubleshooting guide at the link below, which may help address your concerns and optimize your experience with the earbuds.
If the issue persists after troubleshooting, please don't hesitate to contact us for further assistance.
Troubleshooting link: https://bose.life/4yLNIQv
Cedrick - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
No isolation here
on July 29, 2026
Posted by: buzzeybub
Gender:Male
Length of ownership:1 year or longer
Another pair of ultra open and this is better than the original, still stays on my ears but with more clarity and battery last longer with better sound. Feel least isolated with these and more in tune with what is playing in my ear; coming right at you.
Written by a customer while visiting bose.com
Customer Rating
3
on July 29, 2026
Posted by: Tim
I bought the open earbuds, they are comfortable to wear. However, the fit to my ears, and into my ear cannel is not great. Sometimes I need to push them in further into my ear cannel.
Response from bose.comBy Customer Support, July 29, 2026
Hi Tim, thank you for sharing your feedback on the Ultra Open Earbuds! We are glad to hear that you find them comfortable to wear overall. However, we are sorry to learn that you are having trouble with the fit and stability on your ears.
Because the Ultra Open Earbuds feature a unique cuff design that rests on the outer ear rather than going directly inside the ear canal, getting the placement just right can take a bit of adjusting. Here's a guide on properly wearing your earbuds, https://bose.life/44X5VwI.
Daisy - Customer Support
Because the Ultra Open Earbuds feature a unique cuff design that rests on the outer ear rather than going directly inside the ear canal, getting the placement just right can take a bit of adjusting. Here's a guide on properly wearing your earbuds, https://bose.life/44X5VwI.
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Battery is lacking
on July 28, 2026
Posted by: Sunny Rose
Gender:Female
Length of ownership:1 month
I was so excited to get these ear buds. But I have to say, I'm super disappointed in the battery life.
After a full charge, (I timed it this morning) at 100%, I started my audio book at 8:58 am and at 3:33 pm, my right earbud died. The right always gives out first. Super disappointing. The left will get about another 20 minutes, then it will die.
I had Tozo earbuds for a couple years and admittedly the sound quality and clarity wasn't as nice and clear as Bose. When I first got them however, I could go 2 full 8-hour workdays (I actually think 3 days) before I needed a charge.
The Bose fit well and are comfortable, but not more comfortable than what I had previously.
All in all - they're fine...but not for the money.
After a full charge, (I timed it this morning) at 100%, I started my audio book at 8:58 am and at 3:33 pm, my right earbud died. The right always gives out first. Super disappointing. The left will get about another 20 minutes, then it will die.
I had Tozo earbuds for a couple years and admittedly the sound quality and clarity wasn't as nice and clear as Bose. When I first got them however, I could go 2 full 8-hour workdays (I actually think 3 days) before I needed a charge.
The Bose fit well and are comfortable, but not more comfortable than what I had previously.
All in all - they're fine...but not for the money.
Response from bose.comBy Customer Support, July 28, 2026
Thank you for taking the time to share this detailed feedback. We're sorry to hear the battery life hasn't met your expectations, we know how frustrating it is when a workday listening session gets cut short, especially with an audiobook you're invested in.
The battery performance you're describing is lower than what we'd expect. Here's a helpful article that may assist with troubleshooting:
https://bose.life/4yCJ47c
Gem - Customer Support
The battery performance you're describing is lower than what we'd expect. Here's a helpful article that may assist with troubleshooting:
https://bose.life/4yCJ47c
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Bose ear clups
on July 25, 2026
Posted by: Bobbyv
Length of ownership:1 month
I’ve had these now for a while only comment would like the sound could be louder.
Written by a customer while visiting bose.com
Customer Rating
3
Needs some work
on July 25, 2026
Posted by: Honesty
Gender:Female
Length of ownership:1 month
I love the fit of these earbuds! I rated them 3 stars because of the connection issues, the bass is not that great. Talking on the phone is not good unless you are talking in a super quiet room.
Response from bose.comBy Customer Support, July 25, 2026
Hi there, thank you for sharing your feedback on the Ultra Open Earbuds. We're delighted to hear that you love the fit and comfort. At the same time, we're sorry to learn about the connection issues you've experienced, as well as your concerns regarding the bass performance and call quality.
Your feedback is valuable to us and helps us continue improving our products and customer experience. If you haven't already, we recommend ensuring that your earbuds are updated to the latest firmware version and performing a product reset, as this may help resolve connectivity-related issues.
You may also find the following troubleshooting guides helpful:
Connection issue: https://bose.life/4vKMYs1
Too little Bass: https://bose.life/4yKReuw
Microphone issue: https://bose.life/4gXzlSO
Daisy - Customer Support
Your feedback is valuable to us and helps us continue improving our products and customer experience. If you haven't already, we recommend ensuring that your earbuds are updated to the latest firmware version and performing a product reset, as this may help resolve connectivity-related issues.
You may also find the following troubleshooting guides helpful:
Connection issue: https://bose.life/4vKMYs1
Too little Bass: https://bose.life/4yKReuw
Microphone issue: https://bose.life/4gXzlSO
Daisy - Customer Support
Written by a customer while visiting bose.com