Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
178
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
4
Ultra Open Buds
on December 7, 2024
Posted by: Budz
Gender:Male
Length of ownership:1 month
Bought these two weeks or so ago. Curiosity is what led me to buying them. I will admit I am impressed w/the sound. The idea of clip-on earbuds and being able to hear conversations while listening to music in stereo is a great idea Bose. Thank you for that.
Written by a customer while visiting bose.com
Customer Rating
4
Need a bigger size
on December 7, 2024
Posted by: Bill
Gender:Male
Length of ownership:1 month
They work fine, but I wish they had asize that is a little bigger. I don't get full sound because they do not stay on the inner part of my ear. They are just a smidge too small.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, stay put comfortably, bad for calls.
on December 7, 2024
Posted by: TJohnston
Gender:Male
Length of ownership:3 months
First pair failed, second still working after two months but still terrible for phone calls. I returned the first pair because they just stopped working after a couple of weeks. I use them for running and they sound good and are GREAT at staying in place comfortably. They're the only earbuds I've tried that stay put no matter what. Music and audiobooks sound great. But on phone calls, they drop the sound so I have to frequently repeat what I said or ask the other person to repeat what they said and they also drop calls so frequently that they really are not useable for that purpose. If I have them on when I get a call, I have to tell the person to hold on while I switch to another headset to continue the call.
Response from bose.comBy Customer support, December 9, 2024
Hello, I am glad to hear that you are enjoying the great sound and comfort of the Ultra Open earbuds. If you are finding issue during calls, we do have troubleshooting suggestions that can help. You can view these here: https://bose.life/4hIn02q. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
The best open earbuds
on December 6, 2024
Posted by: MamaKy
Gender:Female
Length of ownership:1 month
I’ve had these a few weeks now and I absolutely love them! I am able to do my job, listen to all the things I need to hear and still have music or an audiobook playing. It’s made all the difference in the world for me.
Written by a customer while visiting bose.com
Customer Rating
1
Not the best
on December 6, 2024
Posted by: Buds
Gender:Female
Length of ownership:1 month
I can hear clearly but no one can hear me when I speak
Response from bose.comBy Customer Care, December 6, 2024
Hi.
Thank you for your post. I am sorry to hear that you are having difficulty being heard by the other party when on a call. Please follow the steps on the page provided to address this. https://bose.life/4hIn02q. If you require further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that you are having difficulty being heard by the other party when on a call. Please follow the steps on the page provided to address this. https://bose.life/4hIn02q. If you require further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on December 6, 2024
Posted by: Big dog 65
Gender:Male
Length of ownership:1 month
One of the best thing y'all thought of really love it
Written by a customer while visiting bose.com
Customer Rating
1
REGRET. App won't UNFREEZE. Tried re installing x3
on December 5, 2024
Posted by: Mary
Gender:Female
Length of ownership:1 week
app frozen. tried uninstalling and reinstalling x 3. Volume control not working, too quiet and app is not working. I regret buying them for the high cost, they are not working at all.
Response from bose.comBy Global Customer Service, December 8, 2024
Hello, we always aim for the highest quality products, so this is unusual to hear. To ensure you apps works great you can see guidance here https://bose.life/4ggdqmg, there is also options for the touch controls in the Bose app. You make sure these give you the best sound here too bose.life/47di3Kt
Thanks
Mike - Customer Support
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
In Place to Stay
on December 5, 2024
Posted by: Riz1
Gender:Male
Length of ownership:1 month
Remarkable product. I have never been able to wear "ear buds" because my right ear is shaped weirdly. These are wonderful, and I no longer worry about the right one falling out all the time.
Written by a customer while visiting bose.com