Customer reviews from bose.com
Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Average customer rating
4.4
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
2,753
4 Stars
772
3 Stars
388
2 Stars
177
1 Star
157
Customer Reviews for Bose - x Kendra Scott Ultra Open Earbuds - Mother of Pearl
Customer Rating
1
Great feel low level function.
on May 28, 2025
Posted by: Topher
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I love the fact that they were open and had a great feeling of almost nothing on my ear. The downside is the phone use is awful. At a $300 price point they should have high cross functionality. These should retail more around $99
Response from bose.comBy Customer Support, May 29, 2025
Thanks for sharing your thoughts. We're glad to hear the open-ear design felt great for you, but we understand your disappointment with phone functionality—especially at this price point. Your feedback is valuable, and we’ll be sure to pass this along to the appropriate teams as we work to improve the experience. If you have any questions further questions or need assistance, please reach out to us using: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
These Earbuds are a Game Change!
on May 28, 2025
Posted by: Shuǐjīng0201
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I just wanted to take a moment to express my enthusiasm for your ultra open-ear design earbuds. They are everything I’ve been waiting for and more!
The sound quality is exceptional—offering the perfect balance of private listening while still keeping me aware of my surroundings. This feature makes them ideal for any environment, whether I'm enjoying my favorite playlists or taking phone calls.
Comfort is another standout aspect; I often forget I'm even wearing them! The immersive audio experience truly elevates my listening sessions, and the stereo mode creates a surround sound sensation that makes me feel like I’m right in the middle of the action—like being at a concert or a club.
I couldn't be happier with my purchase. Thank you, Bose, for delivering such an outstanding product. Keep up the amazing work!
Written by a customer while visiting bose.com
Customer Rating
2
Call sound quality
on May 28, 2025
Posted by: Call quality
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I enjoyed listening to music with ultra but when I used them for phone calls sound quality was horrible it didn't matter how I places them in my ear, when I called support they didn't have the answer when I wanted to exchange them for a different earbud they told me I would have to return them first wait for a credit then repurchase a different earbud that was alot of unnecessary steps
Thank you
Response from bose.comBy Customer Support, May 29, 2025
We really appreciate your feedback. We're glad you enjoyed the music experience, but we’re sorry to hear the call quality didn’t meet expectations. Furthermore, we are sorry to hear that you found the return and exchange process slightly convoluted, and we’ll make sure this is shared with our team. If you have any questions further questions or need assistance, please reach out to us using: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Try these on first. Great sound but dont fit.
on May 28, 2025
Posted by: Thomas69
[This review was collected as part of a promotion.] Try these on first. Great sound but don't fit. To get the sound quality i have to hold these so the inside part gets closer to my canal and the outside piece is where it should be. I've tried every combination possible, they do not fit my ear, at least not so that the sound is what it should be. The giveaway is everyone around you hears them better than you.
Written by a customer while visiting bose.com
Customer Rating
5
Love!
on May 28, 2025
Posted by: Angie
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Love love love these good sound love that my ear fatigue is gone can hear everything around me wish I'd gotten way sooner
Written by a customer while visiting bose.com
Customer Rating
5
Impressive Design
on May 28, 2025
Posted by: Nero
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] They are well built and have superb sound they have a long lasting battery life and they connect quickly. It almost feels like magic i dont even feel them when their on my ears.
Written by a customer while visiting bose.com
Customer Rating
3
Fit Design Issues
on May 28, 2025
Posted by: PHEKAT
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Unfortunately, I had to return the earphones, as the Open-ear design is not conducive to varying ear dimensions, consequently not permitting a fit that allows the drivers to be directly adjacent to the ear canal, which causes low amplitude, even with volume at maximum, which then distorts negatively. But,I then bought the in ear Ultras, which were very good.
Response from bose.comBy Customer Support, May 29, 2025
Thanks for taking the time to leave a review. We understand that the open-ear design might not be the right fit for everyone, especially when ear shape affects positioning and sound performance. However we're glad to hear the in-ear QuietComfort Ultra met your expectations. If you have any questions about the product or need assistance, please reach out to us using: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Compare to jbl
on May 28, 2025
Posted by: Franny
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I love these headphones i had jbl headphones but ambient aware kept comeing on.With these i do wish that it came with a find my ear buds finder maybe next model. Overall they are so light i forget i have them on. I can hear around me with no worry of my surroundings.
Written by a customer while visiting bose.com