Customer reviews from Samsung US
Samsung - 32 The Frame Customizable Bezel - Modern Teak
Average customer rating
3.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
23
4 Stars
5
3 Stars
5
2 Stars
2
1 Star
21
29%of customers recommend this product.
(
8 out of
28)
Customer Reviews for Samsung - 32 The Frame Customizable Bezel - Modern Teak
Customer Rating
2
Too large and needs more magnets
on June 28, 2025
Posted by: Toga
from Arizona
The bezel is too large and the bottom part falls off my tv. It needs larger magnets or more to hold it on.
No, I would not recommend this to a friend.
Performance
2
Design
2
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 1, 2025
Toga,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Unexpectedly complicated install; pretty
on June 21, 2025
Posted by: Francisco
[This review was collected as part of a promotion.] The enormous box that houses power and media plugs is a largely unspoken detail of The Frame. For the TV to achieve its aesthetic potential, we had to make an even bigger hole behind the TV to house it.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, June 23, 2025
Francisco,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on April 19, 2025
Posted by: Selfishplayer
[This review was collected as part of a promotion.] The color is vivid like real wood frame and it's durable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Unhappy with purchase.
on March 17, 2025
Posted by: Nancy
from Atco, NJ
Very disappointed in the “The Frame” for the TV. Ot does not look like a frame. Just a white version of what comes around the TV bit in white. I saw your framed TV at a friends and it looked like a picture frame. The one sent does not and that was the main reason why I bought it.
Response from Samsung USBy Samsung Brand Ambassador, March 18, 2025
Nancy,
Please know there are two design styles for the Frame Customizable Bezels. The Modern option comes in a simple profile while the Beveled silhouette accentuates your art and adds a premium touch with a metal finish.
If you need additional help, please reach out to us and an agent will gladly help. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Please know there are two design styles for the Frame Customizable Bezels. The Modern option comes in a simple profile while the Beveled silhouette accentuates your art and adds a premium touch with a metal finish.
If you need additional help, please reach out to us and an agent will gladly help. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the hype
on February 5, 2025
Posted by: Dferrera
from Texas
This is our 2nd frame and we couldn't be more than happy with this purchase. When we get visitors they always have compliments on how esthetically pleasing it is and also the image quality. Some didn't even notice that this was actually a TV.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DON'T.
on January 3, 2025
Posted by: JeThe
Its plastic. And looks plastic. Plastic. Plastic and more Plastic.
Response from Samsung USBy Samsung Brand Ambassador, January 6, 2025
JeThe,
So that we can best assist with this, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
So that we can best assist with this, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Literal junk
on December 24, 2024
Posted by: Bjorn
from Idaho
What an embarrassment to the Samsung brand to continue charging this outrageous price for a cheap plastic frame you could DIY much better for less than a quarter of the price and an hour of your time. Skeptical of the entire Samsung brand based on this joke of a product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 26, 2024
Bjorn,
Please give us the opportunity to gather additional information from you to best assist with this. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Please give us the opportunity to gather additional information from you to best assist with this. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on December 13, 2024
Posted by: Kaylaself
[This review was collected as part of a promotion.] Works well worth all things compatible to smart tv
Value
5
Written by a customer while visiting Samsung US