Customer reviews from Samsung US
Samsung - 32 The Frame Customizable Bezel - Modern Teak
Average customer rating
3.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
23
4 Stars
5
3 Stars
5
2 Stars
2
1 Star
21
29%of customers recommend this product.
(
8 out of
28)
Customer Reviews for Samsung - 32 The Frame Customizable Bezel - Modern Teak
Customer Rating
1
LIES DOESN'T FIT 2026 MODEL
on June 23, 2026
Posted by: JeffB
from Boston, ma
[This review was collected as part of a promotion.] doesn't fit 2026 frame pro even though it appears as an "add-on" product when adding the tv to cart
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product throughout!!
on April 5, 2026
Posted by: JoJo
[This review was collected as part of a promotion.] The aesthetic quality is beyond my expectations. The option to customize is an excellent added benefit.
Written by a customer while visiting Samsung US
Customer Rating
5
The Great White Frame
on March 26, 2026
Posted by: MS2daMoon
from Phoenix, AZ
[This review was collected as part of a promotion.] Great frame that enhances the product (tv) and it's purpose. Well made with color not too bright nor dingy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stylish without pretense!
on March 23, 2026
Posted by: Ole ander
[This review was collected as part of a promotion.] It looks beautiful . Everything fits just right, so pleasing to the room. Can't help but be completely happy with my product. Thank you
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 28, 2026
Posted by: Billysigford
from Trinity texas
[This review was collected as part of a promotion.] nothing wrong with it good job I can't wait to get another product from y'all
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on February 11, 2026
Posted by: Candy
from Arkansas
[This review was collected as part of a promotion.] Great build, strong, sturdy and seems to last a very long time
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Framed TV
on January 5, 2026
Posted by: Disappointed
from Ohio
The quality of the picture is great. What is not disclosed is te frame purchased for the TV covers the eye control so the rotating pictures, when not in use shuts down. If the frame is removed, when not in use, the rotating pictures will continue to rotate every so many minutes. Defeats the purpose of a framed TV.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, January 6, 2026
Disappointed,
I'm sorry to hear of this issue you've experienced with your Frame Customizable Bezel! So that we can better assist with this concern, please contact Samsung Support on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
I'm sorry to hear of this issue you've experienced with your Frame Customizable Bezel! So that we can better assist with this concern, please contact Samsung Support on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't fit, poor quality, AND expensive!
on January 3, 2026
Posted by: WalleyeGuy
from Minnesota
Bad product that doesn't fit snug and looks bad. I had my frame for a couple years before I bought the bezel. I actually purchased a TCL NXTVISION TV, which is their frame style TV, and it came with a free bezel. It was so easy to install and looked nice so it encouraged me to buy this bezel. What a waste of money. It actually looks worse than the TV because it's warped and doesn't fit snug on the corners. I'm an hour into trying to return this jumping through their online hoops and they still want me to pay a restocking fee for a terrible product.
Do yourself a favor in the kids a different bezel. Or, better yet, if you haven't already bought the TV by a TCL instead. Much better product
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, January 6, 2026
WalleyeGuy,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US