Customer reviews from Samsung US
Samsung - 32 The Frame Customizable Bezel - Modern Teak
Average customer rating
3.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
23
4 Stars
5
3 Stars
5
2 Stars
2
1 Star
21
29%of customers recommend this product.
(
8 out of
28)
Customer Reviews for Samsung - 32 The Frame Customizable Bezel - Modern Teak
Customer Rating
5
Love the white
on November 14, 2025
Posted by: Sweettalker
[This review was collected as part of a promotion.] I love the fit and fits with my white dresser and other furniture It's secure it's one of my better buys Thank you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very classy
on November 14, 2025
Posted by: Obipikanobi
[This review was collected as part of a promotion.] Love it and I want more! When will I when? Ive always loved thier tech and thier deals. Thank you Samsung! Also IPhones are trash! Samsung 4 ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A must have!
on October 20, 2025
Posted by: Mkmlay
[This review was collected as part of a promotion.] I own four The Frame tv’s and they have complimented our decor at our farmhouse and cabin perfectly. The customizable bezel is a great option for personalized in-room preference. The art option is the cherry on top.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid this! Complete waste of money
on September 24, 2025
Posted by: Sam Sung
from San Francisco
Terribly designed. Does not assemble well, and seems far too deep for the TV. Magnets are extremely weak, and the connector pieces are tiny with poor snap fits.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 24, 2025
Sam Sung, Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation: 1. Each bezel piece is labeled, so you'll know where to attach them. 2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides. 3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place. 4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces. You can watch the following video to see the full installation process, including inserting the provided clips to close seams. https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
This product is average
on August 22, 2025
Posted by: Nyxara
[This review was collected as part of a promotion.] It's average quality. Not the greatest but not the worst. Feels kind of easy to break
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 28, 2025
Nyxara,
Thank you for sharing your feedback on the Frame TV Customizable Bezel. Please give us the opportunity to better understand and assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Thank you for sharing your feedback on the Frame TV Customizable Bezel. Please give us the opportunity to better understand and assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Amazing
on August 22, 2025
Posted by: LivLuvsShoppin
[This review was collected as part of a promotion.] Best tv I've ever had. I love how seamless it is. Fast & smooth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My thoughts
on August 22, 2025
Posted by: Jaimie
[This review was collected as part of a promotion.] Everything about this majes it all work together and look amazing! Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome and love it
on July 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Love it and recommend would buy again. May be soon
Value
5
Written by a customer while visiting Samsung US