Customer reviews from Staples
Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Average customer rating
4.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
65
4 Stars
17
3 Stars
8
2 Stars
7
1 Star
6
74%of customers recommend this product.
(
14 out of
19)
Customer Reviews for Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Posted by: TIM P.
Verified Purchase:Yes
Very happy with this purchase! Excellent chair. Very solid and definitely comfortable! I am big guy and this finally feels like I have support and it's comfortable!
Written by a customer while visiting Staples
Posted by: Robert M.
Verified Purchase:Yes
Excellent chair for a big/tall person. Actually the MOST comfortable chair I have ever sat in. Very glad my daughter recommended I buy this chair. I am very happy with this purchase.
Written by a customer while visiting Staples
Customer Rating
5
One of the Best Chairs Ive Ever Sat In
on May 14, 2025
Posted by: C.W.
[This review was collected as part of a promotion.] If you are looking for an office chair you need to immediately get this! My husband put this chair together very quickly. This is a very comfortable chair. I’ve been going to the chiropractor and have had hip issues for the past year. I immediately feel relief when I sit in this chair. I used to not be able to sit at my desk for longer periods but with this I can sit for hours. You can tell this chair was made with very high quality materials and a lot of thought was put into all the features.
Written by a customer while visiting Staples
Customer Rating
5
Very sturdy rich looking chair at a very low price
on May 13, 2025
Posted by: R. S.
Verified Purchase:Yes
Very pleased with the quality of the chair.
Written by a customer while visiting Staples
Posted by: C.C.
Verified Purchase:Yes
This chair is better than any other chair I’ve ever owned. Great quality materials comfy and easy to put together. Highly recommended especially if you’re big and tall.
Written by a customer while visiting Staples
Customer Rating
2
I really wanted to like this chair but....
on May 12, 2025
Posted by: JERRY L.
Beautiful chair and a great sale price. I broke my own rule of buying without trying first. Seat is comfortable enough for my bottom but the back has an annoying design that does not feel right. Also the chair does not lower down enough for me. Yea yea its a BIG & TALL chair my mistake. Don't let it be yours. BTW I am 6feet tall. Also had some weird stitching on the back and a lot of grease for the headrest attachment which to me signifies a lack of quality control.
Response from StaplesBy May 15, 2025
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: SEAN O.
Verified Purchase:Yes
I bought the chair to replace a very old desk chair. This chair is a great price and for a "big" guy very comfortable. I did not realize how uncomfortable my old chair really was.
Written by a customer while visiting Staples
Customer Rating
4
well padded and sturdy
on May 9, 2025
Posted by: Chucks
from Tularosa
[This review was collected as part of a promotion.] I was absolutely thrilled when this chair arrived. I am 5'4" and 260 lbs. I'm a big girl. My office chair was only two years old but I found my lower back and bum started to really hurt by mid morning because the chair was just not made for someone my size. I am working on loosing the weight but it is a long slow process. My husband had this chair put together before I got home from work. He said he was really easy to put together and everything works very smooth. The seat is comfortable to sit in. I work 9 hour days most of which is at my computer and since receiving this chair I have not had any problems with my back. My only complaint is that I wish the back of the chair would adjust to be a little straighter. Since I am so short I find that sitting all the way back in the chair means that I am laying back and I prefer to sit straight. When I do rest back the lumbar support is absolutely lovely. I wish I could take advantage of that more often! I imagine that taller people would feel more comfortable with the angles of the back. The material is very easy to wipe down. When transporting it to my office it got rather dusty and I was able to easily wipe it clean with a damp cloth. Everything is easy to adjust and all the mechanics are smooth despite my weight. I love that the arms can go up or down as well as there are times that I need them up and out of my way and others where I am leaning on them as I do my work. The wheels roll well on both hardwood and thin carpet. The only thing I think you all should be careful of when you buy this chair is that everyone else who comes and sits in it is going to want to take it!
Written by a customer while visiting Staples