Customer reviews from Staples
Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Average customer rating
4.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
65
4 Stars
17
3 Stars
8
2 Stars
7
1 Star
6
74%of customers recommend this product.
(
14 out of
19)
Customer Reviews for Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Customer Rating
5
I know it's only 24 hours in... but I love it.
on November 4, 2025
Posted by: Why did I wait so long?
I should hesitate in leaving this review... but I am pretty happy! I hope this chair lasts about 5 years like my last chair. It is very comfortable. I didn't realize my other chair was so... not padded haha! I love that the arms can be moved, lower back support, adjustable headrest...
Chair, don't break my heart. For now I am in love.
Chair, don't break my heart. For now I am in love.
Written by a customer while visiting Staples
Posted by: BILL H.
Verified Purchase:Yes
Really don't like the lumbar cushion. Feels like it is pushing me out of the chair.
Written by a customer while visiting Staples
Posted by: J.S.
Verified Purchase:Yes
Great chair like being able to raise the arms plenty of space.
Written by a customer while visiting Staples
Posted by: david f.
Verified Purchase:Yes
seat is not parallel to the floor. it is slanted to the right. forces you to lean that way. it’s clearly tilted. not happy. where’s the quality control?
Response from StaplesBy October 9, 2025
Hi David I'm sorry to hear that you received a defective product and I understand your frustration. To request a return or exchange please contact us at 1-800-333-3330 option 3 via Chat on Staples.com or access our return center by logging into your online account and selecting My Orders. I apologize for any inconvenience this has caused. ^MS
Written by a customer while visiting Staples
Posted by: ALBERT D.
Verified Purchase:Yes
I spend give or take 10 hours a day in my desk chair and i've been thru too many chairs over the years..No chair i have ever owned even comes close to the attributes of this chair. Staples' Randolph chair is top pro quality-built like a battleship..Everything is HD and Pro construction..Very comfortable and supportive as an added bonus - the arms are generously padded.. I am 100% satisfied with this and will recommend it to others. I would call this "The Hummer " of chairs !!!
Written by a customer while visiting Staples
Posted by: LEE W.
Verified Purchase:Yes
I couldn't believe how easy this was to assemble! Instructions are very clear. I was done in 1/2 an hour. Chair looks great and I'm sitting in it while I write this. Very comfortable.
Written by a customer while visiting Staples
Posted by: Daniel R
Verified Purchase:Yes
Very nice leather and comfy chair and it is really oversized and as comfortable as it looks.
Written by a customer while visiting Staples
Posted by: MICHAEL C.
Verified Purchase:Yes
The specs of this chair state it has a Adjustable Tilt Angle from 100-119 degrees. I've measured it (using angle measurement app on phone and using protractor) and it only goes from 100-112. That's over 50% difference in the advertised numbers and it makes a huge difference if you're looking for a chair that reclines back a little farther to take pressure off your back.
Written by a customer while visiting Staples