Customer reviews from Staples
Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Average customer rating
4.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
65
4 Stars
17
3 Stars
8
2 Stars
7
1 Star
6
74%of customers recommend this product.
(
14 out of
19)
Customer Reviews for Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Posted by: MC
Verified Purchase:Yes
Great office chair, very comfortable and adjustable
Written by a customer while visiting Staples
Posted by: Brian
Verified Purchase:Yes
Great chair overall. Good for tall people. I am 6'6" and this chair is comfortable for me. However, the chair arrived with a back/headrest that did not stay in position. It would just fall rather than staying at the position it was set to. On the positive side, Staples sent a replacement back piece very quickly and it now works as it should.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: CGR
Verified Purchase:Yes
The chair is already making a squeaky noise.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: JC
Verified Purchase:Yes
Big and comfortable. I am a bigger guy and this chair fits me nicely. Arms go up and recline is appropriately stiff.
Written by a customer while visiting Staples
Customer Rating
1
Weird lumbar support setup
on December 9, 2025
Posted by: Worst lumbar support
The lumbar support is terrible. It is like a hard cushion attached to the back on the chair. Not fixed but wiggles. I have sat in this chair 1 afternoon and don't think I can do a full day.
Written by a customer while visiting Staples
Customer Rating
3
Sits/Feels great, but the locking mechanism broke
on December 6, 2025
Posted by: Andy
Sits/Feels great, but the locking mechanism broke.
Im about to contact staples about getting this repaired.
Im about to contact staples about getting this repaired.
Written by a customer while visiting Staples
Customer Rating
5
Great office chair
on December 1, 2025
Posted by: James
I have been having lower back pain, and my old office chair was making it worse. Not a miracle, but this chair is working. Great office chair - very comfortable. Box is heavy because of the weight of the seat and back - dense foam, it is.
Written by a customer while visiting Staples
Customer Rating
3
on December 1, 2025
Posted by: Issa
The chair is big and nice. Pretty comfy as well, 2 months in, and the mechanism to lock in the chair at a certain angle already broke. I'm only 250lbs
Written by a customer while visiting Staples