Customer reviews from Staples
Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Average customer rating
4.2
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
67
4 Stars
17
3 Stars
9
2 Stars
8
1 Star
6
75%of customers recommend this product.
(
15 out of
20)
Customer Reviews for Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Posted by: K. Sanders
Verified Purchase:Yes
This chair is Amazing and is so comfortable. I can sit in all day.
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
3
Not so great
on February 26, 2026
Posted by: DallasGuy
I bought this in October 2025 and now in February 2026; four months into usage, the chair doesn't hold the weight anymore (I am 300lbs). It keeps sagging.. I will not recommend this chair to anyone...
Written by a customer while visiting Staples
Posted by: NC
Verified Purchase:Yes
Gave it 4 of 5 because I had to return the first one I put together due to hardware issues on the chair. Second one was put together easily. Chair is very comfortable. The lumbar is very strong especially for those with back problem. Overall I’m happy with my purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: Dezy
Verified Purchase:Yes
The chair is huge and comfortable. Assembly instructions were very good.
Written by a customer while visiting Staples
Posted by: P Angelo
Verified Purchase:Yes
This is a well-designed chair with sturdy hardware and excellent back support.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: J G
Verified Purchase:Yes
Chair is comfortable, roomy, and seems sturdy. However, the reclining lock that is supposed to either keep the chair from leaning back or force it to remain reclined does not function very well at all. It takes minimal pressure for the lock to stop working, produce a loud snap sound, and either send you flying backwards or forwards depending on the situation. I normally cannot even push with my feet to back the chair up without the lock malfunctioning and chair reclining on me. Since this chair is meant for bigger people, that lock should definitely be much stronger. Would definitely be 5 stars if that lock worked correctly, but I consider that a pretty big flaw.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: Stacey
Verified Purchase:Yes
Most comfortable office chair I’ve ever had. Great quality with soft leather
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Meg
Verified Purchase:Yes
Well built and comfortable. Wish it had more lumbar support and could go lower. About 2 in too tall for an average woman so feet don't touch the ground.
I would recommend this to a friend!
Written by a customer while visiting Staples