Customer reviews from Staples
Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Average customer rating
4.2
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
67
4 Stars
17
3 Stars
9
2 Stars
8
1 Star
6
75%of customers recommend this product.
(
15 out of
20)
Customer Reviews for Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Customer Rating
2
Don't recommend
on June 2, 2026
Posted by: Ron
First chair I received has a bunch of stitching errors and I had to return it.
Second chair I got had the arms become floppy loose after about two days. So the armrest can just fall into the down position with the slightest bump. Returned it.
Comfort was ok but the lumbar support is way too much imo.
Written by a customer while visiting Staples
Posted by: mj
Verified Purchase:Yes
After purchasing and returning at least four different chairs, I really did not think I would find exactly what I was needing. After sitting in this chair at Staples, it really became my number one choice quickly, with the firmness and relax comfort. A bit pricey, but well worth it, especially for someone with back and neck issues who sits at their home computer for long periods of time. My only "CON", for this chair is I wish the arms were not as "wide". (I'm 5'6" a little on the short side).
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Plus size chair reviews
Verified Purchase:Yes
Comfortable and perfect for everyday use. Everyone who ever sat in it loved it. I am short so I had to get a foot stool but definitely plenty of room for a plus sized person. It reclines nicely and very comfortable for everything from working from home and playing games to even just sitting back and watching a show. This is the second chair I have gotten. It’s amazing and surprisingly easy to build. I am just a girl but loved how the pieces were separated by step and not just a giant pile of screws.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Jo
Verified Purchase:Yes
Comfy at First. Not as comfy to sit in all day. Disappointed in the quality of the material already marred up and messed up due to rubbing on desk.
Response from StaplesBy Staples, Social Media, May 7, 2026
Hi Jo, Thanks for reaching out to us about this. I'm sorry to hear you're dissatisfied with your Staples Randolph Ergonomic Bonded Leather Executive Big & Tall Chair. I've received your feedback and have forwarded your comments as a suggestion for future improvement.
Written by a customer while visiting Staples
Posted by: Kleen Air
Verified Purchase:Yes
Boss got jealous and had to get him one too.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Mike
Verified Purchase:Yes
Super comfy, large, a little less lumbar would be great
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Sandra
Verified Purchase:Yes
My grandson loves this chair, he is hopeful that this chair lasts forever.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Lisa
Verified Purchase:Yes
[This review was collected as part of a promotion.] The quality of the chair was awful. the chair lasted only 6 months.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples