Customer reviews from Staples
Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Average customer rating
4.2
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
65
4 Stars
17
3 Stars
8
2 Stars
7
1 Star
6
74%of customers recommend this product.
(
14 out of
19)
Customer Reviews for Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Customer Rating
5
Executive Big and Tall Chair review
on May 5, 2025
Posted by: J.B.
from Houghton
[This review was collected as part of a promotion.] Overall I’m very impressed with the Executive Big & Tall Chair. As someone who is 6'4" and around 300 lbs this is the first office chair I’ve used that truly feels like it was made for me. The chair is both supportive and comfortable and I finally feel like I can sit for extended periods without constantly shifting or dealing with discomfort. The materials are excellent. Although it's made of bonded leather it looks and feels so much like genuine leather that I wouldn’t have known the difference without checking. It has a soft yet durable feel a rich color and so far—after a month of daily use—it shows no signs of wear. The cushioning is thick and comfortable and is holding its shape well. The rollers glide smoothly on both soft carpet and hard floors without leaving any marks which is a nice bonus. One of my favorite features is the flip-up armrests which make it easier to get in and out of the chair and allow more flexibility in movement such as reaching sideways or adjusting your sitting position. The headrest is adjustable though I do wish it offered a bit more range especially for taller users. Still it's sufficient for my height and there’s about two inches of vertical seat adjustment left if I ever need it. The chair adjusts easily and locks firmly into place which gives a great sense of stability. Unlike other chairs I’ve tried I never feel like I’m going to tip over even when leaning back. The lumbar support isn’t adjustable but it feels adequate and provides consistent lower back support throughout the day. If I had one critique it would be the use of shiny plastic in areas where metal might offer more durability or a premium feel—but so far everything feels solid and well-built. In short this chair looks great feels great and performs well. I feel more comfortable throughout the workday and my hips and back are noticeably less fatigued compared to previous chairs I’ve used. For any big and tall individuals looking for a chair that actually fits I highly recommend giving this one a try.
Response from StaplesBy May 8, 2025
Hi thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience. ^MS
Written by a customer while visiting Staples
Customer Rating
5
Big and Tall office chair that actually fits
on May 5, 2025
Posted by: S.E.
from South Park
[This review was collected as part of a promotion.] This chair is for my husbands home office. He is 6’7 and finding a chair that gives him support in his back neck and shoulders felt impossible until we tried this chair. It is very sturdy and extremely heavy. It has extra support in the lower back and the neck area with an adjustable head rest that is very nice. The only slight negative is that it is a very large chair space wise so might not be the best for smaller spaces. I’ve attached a phot that compares it to the chair he was currently using
Written by a customer while visiting Staples
Customer Rating
5
Fabulous quality piece
on May 5, 2025
Posted by: EmilyB
from Vevay
[This review was collected as part of a promotion.] If I am at work I am parked at my desk the entire day. I started here 11 months ago and as it goes with new employees you end up with a lot of office equipment passed down from the previous person in your position. When I found this Executive Big & Tall office chair I was so ready for a supportive and comfortable seat and this delivered! Some features I love are the vented seat and backrest the adjustable height and armrests and the width of the seat. The leather is cool and appears to be higher quality that will last the life of the chair. I'm a larger person but nowhere near the weight capacity for the seat so I like to sit with my legs folded up and I still have plenty of space! If comfort for a long day at the desk is what you're looking for this chair is the equivalent of a recliner. In the off chance I work from home or take a vacation day my coworkers have a queue of who gets to use my chair when I'm gone! It has a pet name and we all love it. A couple of things to note this chair comes in a very large box and is approximately 70lbs. This is definitely something to consider if you have limited space or don't have someone to team lift with because that is almost a requirement for carrying the box this comes in. Although it says "partially assembled" it took the better part of an hour piecing this together. It is true however that the only tool needed to do so is a provided allen wrench. Instructions are very clear it's just a lot to put together. It is also a lot of chair for the average office cubicle. I would suspect this piece would be better suited for a larger executive office than a cubicle but I won't be giving it up any time soon.
Written by a customer while visiting Staples
Customer Rating
5
Big and Sturdy
on May 5, 2025
Posted by: M.V.
[This review was collected as part of a promotion.] This chair is great for taller people or somone who wants more seat width. For reference at 5'7" my feet don't touch the ground when the chair is fully elevated. The chair is perfect for my tall husband. The tall chair back makes it especially comfortable for him. My favorite features are the folding arms and extended head rest. The cushions are dense and very comfortable. The materials feel durable and the warranty is for 5 years with 8-10 hours of use per day. Adjusting the chair to fit is very easy. The chair took one person about 30 minutes to unpack move to the office and assemble. All tools and hardware are included but there are no extras. The extra long allen wrench made assembly easy. My only complaint with assembly is the instruction to tighten the screws every month. While possible the caps covering the screw heads are hard to remove without damage and there is no place on the chair to store the allen wrench.
Written by a customer while visiting Staples
Customer Rating
5
Quality Comfort Affordable
on May 5, 2025
Posted by: Lissa
from Huntsville
[This review was collected as part of a promotion.] This chair is surprisingly good quality for an affordable price. My husband and I were both impressed with the weight and sturdiness of the chair. I was happy to see metal parts instead of cheap plastic. The bonded leather is great quality too. The material is soft to touch with a clean and sleek appearance. Even after long periods of sitting the cushion and back support are very comfortable. No aches or pains! I really appreciate the amount of recline and range of adjustments the chair offers. My only criticism regarding comfort is the inability to adjust the arm rest inward to fit a range of wide and narrow bodies. The other improvement would be to the wheels. This seems to be the only cheap aspect of the chair. We could barely roll the chair on the hardwood floor. The wheels are functional on the carpet but my husband plans to replace them. Overall I don’t think you can find a better chair for the price. It was easy to assemble and adjust for optimal support. This office chair has the perfect balance of quality comfort and affordability. Highly recommended.
Written by a customer while visiting Staples
Customer Rating
5
Amazingly comfortable
on May 4, 2025
Posted by: Ac32
[This review was collected as part of a promotion.] When I first received my package from UPS I was shocked how heavy the box was. This was my first indicator of the quality of this item. Assembly took my about an hour and a half and was pretty simple. The chair is made out of high quality upholstery and the seat has a unique pattern that allows for one of the most comfortable seats I've used. I like that the armrests are able to be lifted similar to a car which makes getting on and out of the seat simple even in tight spaces. The glide of the wheels are smooth and silent. I can rotate 360 degrees in the chair and the swivel is exceptionally smooth. Adjusting the seat to my needs is extremely simple. I'm only 5 foot 4 and the hight can be adjusted easily up or down to my needs. The craftsmanship on this item is superb and I'm happy to have such a comfortable place for my work day. Trust me this is the top of the line for office chairs. I'm so thankful Stellar panel asked me to test this product!
Written by a customer while visiting Staples
Customer Rating
5
Luxurious Looking Sturdy Chair
on May 4, 2025
Posted by: K.L.
from Asheville
[This review was collected as part of a promotion.] I was honestly more impressed by this chair than I expected to be. The leather is buttery soft with a beautiful quilted design. There is ample padding which is supportive while having very little give when you sit. The overall construction of this chair is incredibly sturdy and is a dream for my both my husband and me who are each over 200 pounds. The levers make it easily customizable for each of us. It took 1 person about 30 minutes to assemble. The pieces of the chair are large so assembly would be easier with 2 people.
Written by a customer while visiting Staples
Customer Rating
5
Luxurious and comfortable
on May 4, 2025
Posted by: K.P.
from Apex
[This review was collected as part of a promotion.] This executive chair was very easy to assemble and was ready within 15 mins. It is definitely made for a larger person (both big and tall) and the seat is very accommodating. The material used to make this chair makes you feel like you are an executive indeed. It is easy to wipe clean and moves around like a breeze. I especially love the big base of the seat. You can add a massaging pad to it and not feel like it is taking up too much space.
Written by a customer while visiting Staples