Customer reviews from Staples
Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Average customer rating
4.2
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
67
4 Stars
17
3 Stars
9
2 Stars
8
1 Star
6
75%of customers recommend this product.
(
15 out of
20)
Customer Reviews for Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Customer Rating
4
Feeling large and in charge
on May 6, 2025
Posted by: A.K.
[This review was collected as part of a promotion.] Wow this chair isn't messing around! From the high-quality materials to the plush ergonomic form this chair is fit for a boss (or anyone who spends a fair amount of time at their desk). My favorite features are the adjustable headrest extra plush cushioning pivoting armrests and oversized seat for comfort and flexibility. The material feels very durable and sturdy. It is quite heavy which is nice for stability but does make it a bit cumbersome to maneuver. When they say this chair is Big and Tall they aren't joking. My husband is 6'1" 250lbs and he feels small in it. There are two downsides I have noticed with the chair so far. The first is that the headrest doesn't lock in place so if anyone leans on the top of the headrest it slides out of postion. Second the base of the chair has begun to squeak and the sound has gotten quite loud. I think the noise is coming from the hydraulic component and will most likely need to be taken apart and lubricated. Apart from these minor hiccups the chair is a fantastic luxury chair that provides amazing support and comfort.
Written by a customer while visiting Staples
Customer Rating
5
The Office Thorne of Comfort
on May 6, 2025
Posted by: J.W.
[This review was collected as part of a promotion.] When the box arrived to my home I stared at it like it was a 10 000 piece puzzle. I thought "Yikes This is how I go buried in chair parts." But nope! My husband and I assembled this chair in 15 minutes flat. ( I'd like to note that it was simple there was no arguments and no missing parts a miracle for sure) Now I wear a women's 3XL and my husband wears a Men's 2XLT so chairs are usually a gamble. But this one? We both sat down and went "oooooh" No chair arms digging into my torso no awkward squishing just glorious room and comfort. The back of the chair even extends to fit taller folks and the lumbar support? its like a little hug for your lower spine. After sitting in it for a full work day I can say this: your booty deserves better and this chair delivers! The cushion is plush the padding is heavenly and your behind will thank you for the upgrade. it says it made of "bonded leather" I don't really know what that means but it looks and feels fancy enough that I'm just pretending I do. The material is sleek not fussy and all the mechanical parts glide like butter - no squeaking no weird resistance and no need to wrestle with the height and tilt. The best part of this chair is it doesn't scream and screech when I move in it. It is quiet smooth and makes me feel like the office royalty I was born to be.
Written by a customer while visiting Staples
Customer Rating
5
A plush executive level office chair
on May 6, 2025
Posted by: mikewebbwho
from Hillsville
[This review was collected as part of a promotion.] I am a remote worker so I spend a minimum of 40 hours a week in my office chair. The Staples Randolph Big and Tall is a luxurious chair! It is incredibly plush and includes easy to clean bonded leather fabric. The assembly was pretty simple and includes metal screws for added longevity and support. I appreciate the ergonomic oversized foam padded seat as the padding supports just my knees in a way that helps me keep better posture. I have not had this padding in any prior chair. The padded arms raise to allow it to fit under a desk which is great for my small office space. There are many adjustable parts of this chair to personalize your comfort level. My favorite part is that this chair makes me feel like an executive in my little home office!
Written by a customer while visiting Staples
Customer Rating
5
Executive Big and Tall Chair review
on May 5, 2025
Posted by: J.B.
from Houghton
[This review was collected as part of a promotion.] Overall I’m very impressed with the Executive Big & Tall Chair. As someone who is 6'4" and around 300 lbs this is the first office chair I’ve used that truly feels like it was made for me. The chair is both supportive and comfortable and I finally feel like I can sit for extended periods without constantly shifting or dealing with discomfort. The materials are excellent. Although it's made of bonded leather it looks and feels so much like genuine leather that I wouldn’t have known the difference without checking. It has a soft yet durable feel a rich color and so far—after a month of daily use—it shows no signs of wear. The cushioning is thick and comfortable and is holding its shape well. The rollers glide smoothly on both soft carpet and hard floors without leaving any marks which is a nice bonus. One of my favorite features is the flip-up armrests which make it easier to get in and out of the chair and allow more flexibility in movement such as reaching sideways or adjusting your sitting position. The headrest is adjustable though I do wish it offered a bit more range especially for taller users. Still it's sufficient for my height and there’s about two inches of vertical seat adjustment left if I ever need it. The chair adjusts easily and locks firmly into place which gives a great sense of stability. Unlike other chairs I’ve tried I never feel like I’m going to tip over even when leaning back. The lumbar support isn’t adjustable but it feels adequate and provides consistent lower back support throughout the day. If I had one critique it would be the use of shiny plastic in areas where metal might offer more durability or a premium feel—but so far everything feels solid and well-built. In short this chair looks great feels great and performs well. I feel more comfortable throughout the workday and my hips and back are noticeably less fatigued compared to previous chairs I’ve used. For any big and tall individuals looking for a chair that actually fits I highly recommend giving this one a try.
Response from StaplesBy May 8, 2025
Hi thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience. ^MS
Written by a customer while visiting Staples
Customer Rating
5
Big and Tall office chair that actually fits
on May 5, 2025
Posted by: S.E.
from South Park
[This review was collected as part of a promotion.] This chair is for my husbands home office. He is 6’7 and finding a chair that gives him support in his back neck and shoulders felt impossible until we tried this chair. It is very sturdy and extremely heavy. It has extra support in the lower back and the neck area with an adjustable head rest that is very nice. The only slight negative is that it is a very large chair space wise so might not be the best for smaller spaces. I’ve attached a phot that compares it to the chair he was currently using
Written by a customer while visiting Staples
Customer Rating
5
Big and Sturdy
on May 5, 2025
Posted by: M.V.
[This review was collected as part of a promotion.] This chair is great for taller people or somone who wants more seat width. For reference at 5'7" my feet don't touch the ground when the chair is fully elevated. The chair is perfect for my tall husband. The tall chair back makes it especially comfortable for him. My favorite features are the folding arms and extended head rest. The cushions are dense and very comfortable. The materials feel durable and the warranty is for 5 years with 8-10 hours of use per day. Adjusting the chair to fit is very easy. The chair took one person about 30 minutes to unpack move to the office and assemble. All tools and hardware are included but there are no extras. The extra long allen wrench made assembly easy. My only complaint with assembly is the instruction to tighten the screws every month. While possible the caps covering the screw heads are hard to remove without damage and there is no place on the chair to store the allen wrench.
Written by a customer while visiting Staples
Customer Rating
5
Quality Comfort Affordable
on May 5, 2025
Posted by: Lissa
from Huntsville
[This review was collected as part of a promotion.] This chair is surprisingly good quality for an affordable price. My husband and I were both impressed with the weight and sturdiness of the chair. I was happy to see metal parts instead of cheap plastic. The bonded leather is great quality too. The material is soft to touch with a clean and sleek appearance. Even after long periods of sitting the cushion and back support are very comfortable. No aches or pains! I really appreciate the amount of recline and range of adjustments the chair offers. My only criticism regarding comfort is the inability to adjust the arm rest inward to fit a range of wide and narrow bodies. The other improvement would be to the wheels. This seems to be the only cheap aspect of the chair. We could barely roll the chair on the hardwood floor. The wheels are functional on the carpet but my husband plans to replace them. Overall I don’t think you can find a better chair for the price. It was easy to assemble and adjust for optimal support. This office chair has the perfect balance of quality comfort and affordability. Highly recommended.
Written by a customer while visiting Staples
Customer Rating
5
Big comfy chair
on May 5, 2025
Posted by: K.P.
from SCHENECTADY
[This review was collected as part of a promotion.] Oh my goodness what a chair! I was using a 15 year old very uncomfortable computer chair at my desk. My back and bottom would hurt if I sat in it for any period of time. I got this chair and what a complete difference! First off it's huge which is great for us plus size girlies. The chair is so padded I nearly fell asleep in it one day. It's got great lumbar support and can recline pretty far. I love that it's very easy to clean. I have two toddlers that love to get into my home office. I can easily wipe up any mess they create on it. I am seriously in love with this big comfy chair. As for putting it together I left that to my partner. He said it was pretty easy but the instructions could be a little better. A couple steps would have been better if they were in a different order. But he was also pretty impressed with how nice it was. Seriously get the chair you won't regret it.
Written by a customer while visiting Staples