Customer reviews from Staples
Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Average customer rating
4.2
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
67
4 Stars
17
3 Stars
9
2 Stars
8
1 Star
6
75%of customers recommend this product.
(
15 out of
20)
Customer Reviews for Staples - Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity - Black
Posted by: C.C.
Verified Purchase:Yes
This chair is better than any other chair I’ve ever owned. Great quality materials comfy and easy to put together. Highly recommended especially if you’re big and tall.
Written by a customer while visiting Staples
Customer Rating
2
I really wanted to like this chair but....
on May 12, 2025
Posted by: JERRY L.
Beautiful chair and a great sale price. I broke my own rule of buying without trying first. Seat is comfortable enough for my bottom but the back has an annoying design that does not feel right. Also the chair does not lower down enough for me. Yea yea its a BIG & TALL chair my mistake. Don't let it be yours. BTW I am 6feet tall. Also had some weird stitching on the back and a lot of grease for the headrest attachment which to me signifies a lack of quality control.
Response from StaplesBy May 15, 2025
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: SEAN O.
Verified Purchase:Yes
I bought the chair to replace a very old desk chair. This chair is a great price and for a "big" guy very comfortable. I did not realize how uncomfortable my old chair really was.
Written by a customer while visiting Staples
Customer Rating
5
Big and comfy
on May 9, 2025
Posted by: M.M.
[This review was collected as part of a promotion.] This is the best computer chair I have ever had. I am a heavier person and I have struggled to find one that holds up like this does. Taking it out of the box and putting it together took about 20 minutes. It did take two people to hold it up while placing the bolts as it is heavy. But once it was together it’s been a breeze to adjust the supportive fit and height that I need. The chair rolls smoothly across the floor and it is super comfortable to sit in. I have the support I need with a bad back and hip problems. The material is very soft to the touch and has held up to my dog and kids with no wear and tear. If you are in the market for a new chair I highly recommend this one!! You will not be disappointed.
Written by a customer while visiting Staples
Customer Rating
4
well padded and sturdy
on May 9, 2025
Posted by: Chucks
from Tularosa
[This review was collected as part of a promotion.] I was absolutely thrilled when this chair arrived. I am 5'4" and 260 lbs. I'm a big girl. My office chair was only two years old but I found my lower back and bum started to really hurt by mid morning because the chair was just not made for someone my size. I am working on loosing the weight but it is a long slow process. My husband had this chair put together before I got home from work. He said he was really easy to put together and everything works very smooth. The seat is comfortable to sit in. I work 9 hour days most of which is at my computer and since receiving this chair I have not had any problems with my back. My only complaint is that I wish the back of the chair would adjust to be a little straighter. Since I am so short I find that sitting all the way back in the chair means that I am laying back and I prefer to sit straight. When I do rest back the lumbar support is absolutely lovely. I wish I could take advantage of that more often! I imagine that taller people would feel more comfortable with the angles of the back. The material is very easy to wipe down. When transporting it to my office it got rather dusty and I was able to easily wipe it clean with a damp cloth. Everything is easy to adjust and all the mechanics are smooth despite my weight. I love that the arms can go up or down as well as there are times that I need them up and out of my way and others where I am leaning on them as I do my work. The wheels roll well on both hardwood and thin carpet. The only thing I think you all should be careful of when you buy this chair is that everyone else who comes and sits in it is going to want to take it!
Written by a customer while visiting Staples
Customer Rating
4
Big and comfy
on May 8, 2025
Posted by: dvwfarms
from Gallatin
[This review was collected as part of a promotion.] The Executive Big and Tall Chair has been a great addition to our home office space. Sometimes I work from home my family homeschools and my wife crafts all at the same desk area so having a comfortable place to sit is important. The lumbar support in this chair is more than we could’ve asked for it really is great. The material is soft but easy to wipe up as well. It was easy to assemble and took me about a total of 25 mins to do the whole thing. What I like most about the chair is how comfortable and supportive it is. It’s the chair I never knew I needed in my home office area!
Written by a customer while visiting Staples
Customer Rating
5
Big COMFY Chair
on May 8, 2025
Posted by: Pretty shoes
from Canton
[This review was collected as part of a promotion.] First things first This Chair is massive ( perfect for my 300 lb self). Assembly is super easy and instructions were great. This chair is seriously comfortable The thicker… dense (but not hard) padding is a dream for sitting and working for 10+ hours working from home. The higher quality material breaths and doesn’t stick to your legs( no sweating here). Quality materials are evident in the construction and sturdier than any other office chair I have sat in. The only drawback I had with adjustability is even at 6’ tall it’s a hair too high with the arm rests to fit at my desk… on a plus side the arm rest do fold up and it allows me to scoot up further. The extendable head rest makes the chair so much nicer to sit in and lean back for a supported break. The best feature has to be the flip up arm rests… makes room for blankets when it’s chilly in my office. Second best feature is the wide seat it’s seriously spacious and made for a normal bottom without squeezing you into a chair.
Written by a customer while visiting Staples
Customer Rating
5
Big chair Big comfort
on May 8, 2025
Posted by: J.T.
from Riverside
[This review was collected as part of a promotion.] My husband and I both have larger builds and this chair was a breath of fresh air. He is 5’11” and is built widest in his shoulders and belly. I am 5’6” and have pretty wide hips and thighs. Each of us usually press up against the arm rests in office chairs but in this one there was room to spare. The chair has thick padding that doesn’t flatten easily. It was actually padded enough that my feet struggled a little to reach the ground flat. We really liked how the adjustment levers were easy to reach. Usually they’re tucked way under the chair and with a larger frame can be hard (and risky) to reach. The adjustable head is also nice but it only adjust up or down no tilt. It was easy for one person to assemble but is quite heavy compared to most chairs. It rolls and swivels nicely but with how wide it is you may be best off building it in the room it will stay in. Fortunately we have wider hallways and were able to roll it into our home office but it was a close fit. Also keep in mind compact desks may be challenging to accommodate this chair’s dimensions. Overall we’re very happy with the chair. A month in we both use it regularly and haven’t noticed any compressing of the padding or obvious wear.
Written by a customer while visiting Staples