The chair came in a large box that was utterly destroyed. Either mine was a return or ups really did a number on it. Luckily all the pieces were intact. Setup is ypur standard affair and went smoothly. Overall the chair has some really nice features but unfortunately the restrest height adjustment is really lacking. I'm 6ft and a bit long in the torso but I'm no giant and the headrest bottom is smack dab up into shoulderblades. Not comftable at all. For the chair to be usable the headrest must be removed which is a really shame. With headrest this would be pushing a 5 star review. Without it it's 3 star average chair.
I work at a computer all day and often come home with a stiff back and neck. Since purchasing this chair the pain has gone. The design and support of this chair is worth the money!