Customer reviews from Staples
Staples - Hyken Pro Ergonomic Fabric Swivel Task Chair, (ST63228) - Black
Average customer rating
4.5
(11,977 Reviews)
Rating breakdown 11,977 reviews
5 Stars
8,217
4 Stars
2,238
3 Stars
695
2 Stars
365
1 Star
462
75%of customers recommend this product.
(
77 out of
103)
Customer Reviews for Staples - Hyken Pro Ergonomic Fabric Swivel Task Chair, (ST63228) - Black
Customer Rating
1
Disappointed
on July 17, 2026
Posted by: DG
At its most forward position, the seat back is at a 20 to 30 degree angle back, meaning there is no support if you wish to sit up straight at your desk.
Not sure why they did this – especially since the chair does have 3 locked positions for back recline angles. It would be nice if one of them had the seat fully straight up!
This makes the chair very uncomfortable and causes backaches when working at your desk.
Response from StaplesBy Staples Customer Service Expert, July 17, 2026
Thank you for taking the time to share your review. We’re sorry to hear about your experience with the product and would appreciate the opportunity to assist you. Please feel free to contact our team at ProductBrandsSupport@Staples.com or call us at (800) 425-0049, Monday through Friday, 9:00 AM – 8:00 PM ET. We look forward to connecting with you and working toward a resolution.
Written by a customer while visiting Staples
Posted by: BM
Verified Purchase:Yes
Great Price and Great Quality
Written by a customer while visiting Staples
Customer Rating
2
Leans forward; uncomfortable arm rests
on July 15, 2026
Posted by: Optics
The seat of the chair leans forward slightly, making it feel as though you will fall forward. I have to keep my feet planted in front of me to stay in the seat.
The arm rests are very uncomfortable. My elbows hurt after a few hours of using the chair.
Would not recommend.
Written by a customer while visiting Staples
Customer Rating
2
nice big chair, but lumbar support poorly aligned
on July 14, 2026
Posted by: JWN
Verified Purchase:Yes
Took longer than I thought to assemble. Very solid but the lumbar support was uncomfortable no matter how it was positioned. We returned this and ordered a different model with mesh seat.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: deke
Verified Purchase:Yes
STILL wobbles, no matter how much I tighten the screws
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Customer Rating
1
Great quality, horrible design
on July 9, 2026
Posted by: WFH Doc
As other reviewers have said, this chair has you constantly slouching/leaning back. I am 6’6” and 260 lbs and bought the chair for its height. But it’s horrible otherwise. I am hoping they’ll let me swap it for a chair that lets me sit upright like an adult.
Response from StaplesBy Social Media, Staples, July 10, 2026
Hi, I regret to hear this, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday, 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Customer Rating
1
Permanent recline, too high
on July 9, 2026
Posted by: Brian
I asked my workplace to buy this for me. It looked pretty good. The back angle is all wrong and is different than the picture. It has you leaning back at 30 - 45 degrees locked in the upright position. The lumbar support cannot be removed and feels like someone's knee in my back. Also, the lowest position is too high for my desk. I have my computer set up in the corner of the two desk pieces and the chair makes me bend over to set my arms on the desk.
Written by a customer while visiting Staples
Posted by: Big Guy looking for Chair
Verified Purchase:Yes
I’m a big guy at 6’2 and 325. I’m swimming in this chair. It has nowhere close to an upright position and it’s just not a comfortable set up. If you like to be slouched back and reclined permanently it might be fine, but if you sit up straight you might as well be sitting on a stool because you’ll never touch the backrest or Lumbar support with you back…not a good option IMO. Should have kept the box and returned. Now I’m stuck with a terrible chair that never gets used…
No, I would not recommend this to a friend.
Written by a customer while visiting Staples