It’s been almost a month since I bought this chair and so far it’s been great. Very comfortable especially for a short person (5’2”) like me that the neck rest is where I like it. I have the chair set relatively loose on the tension so it gives a nice relaxing tilt back when I’m on the phone or when I just want to lean back and stretch. I’m sure a Herman Miller chair would be nice but for the price this chair is a great value for the money. Another great plus is that I got to try it at a Staples store before I bought it. I couldn’t find a retail place to try a Herman Miller and I’m not about to plunk down that kind of money without trying it first. So I’m super glad that I have this!