To be honest I like the look of the chair but siting for more than a few hours results in a backache. I work from home which requires many hours at the desk. Added a small pillow to support my lower back helps but not enough.
There was a discrepancy with my initial order. Some confusion as to the color I requested. Got that all settled after having to cancel return and reorder. As for the chair it's sturdy comfortable has pretty decent lumbar support and overall seems like a good deal. I would have preferred that it lean back further. Other than that I'm happy for now.
I left this chair at my old workplace and immediately regretted it. After months of discomfort and increasing lower back pain (and not remembering what it was called) I found it — and lo and behold it was on sale. I bought it immediately and it was shipped promptly. Packaging was surprisingly easy to deal with and the assembly instructions were a breeze. Lower back is now happy and I don't really care if it gets reimbursed or not cause it's worth every penny. Only flaw is the neck rest sits a tad low and sometimes hits my shoulders but it's not worth losing a star over.