Overall great quality. The only issue was that the head rest seemed to low and it rested on my shoulder blades when siting in an upright position (I'm 6ft tall). I ended up removing it and now it's great but it would be 5 star if I could've kept the head rest on.
I'm already familiar with this model and would continue to buy it - comfortable rightly sized but not obtuse and bulky (been there; done that). I needed to set up another computer station at home - so I got another one of these ergonomical chairs. Great delivery.
The chair has an odd smell chemical smell that lasted almost a week. The mesh on the seat is very rough and not as comfortable as I was expecting given the pricepoint.
I replaced a 20 year old Herman Miller chair that was starting to become long in the tooth. The new Hyken chair is an excellent replacement and the deep red color coordinates well with other furniture in my office and home. It is comfortable moves easily and was straight forward to assemble (by my 13 yo grandson).
With the transition to working from home I could no longer sit in my dining room chair for more than 2 hours without my back hurting. I purchased the chair because of its ergonomic features with height lower back and headrests adjustments.