It is an inexpensive chair. So don’t expect a Mercedes. But it is reasonably comfortable does offer some adjustments and it filled a need for a new home office chair as we all work at home.
The chair comfort is fantastic it has good lumbar support doesn't feel overly stiff or cushioned on the rear and the head piece is nice and adjustable. Went together very easily (as you'd expect). Is a bit "plasticy" in some spots (base) but for the price it is reasonable and the arm rests are very sturdy. My unit had the wrong head piece color but Staples support was quick to resolve and has shipped me a new one. This char is better for work from home sessions than my $300+ gaming chair ever was so looks got thrown out for comfort and I'm very happy with the swap.
Everything was and is wonderful with my purchase. My only issue is I ordered it in grey and it came in black. I would have rather had any other colors but black.
I would recommend!! I bought this chair almost 3 weeks ago. I was afraid to attempt to put it together. I couldn't get help from anyone because of Coronavirus so I was afraid that if I made a mistake I wouldn't be able to rectify it. Well my legs and back were killing me from sitting on a hard wooden chair working from home so I decided to throw caution to the wind and just DO IT! Oh my GOSH!!! it was the easiest assemble I have ever done!!! The instructions were so clear! The only thing I would change in the instructions is to put the headrest on BEFORE putting the seat assembly on the pedestal. I had to tilt it over onto an ottoman so I could line up the holes and hold the headrest in place in order to screw it on. I sat on it and it didn't fall apart!! (Major WIN! haha) It's very comfortable. The true test will be next week when vacation is over and I am sitting on it 7.5 hours a day "doing school" from home!
During the COVID-19 crisis I needed a chair to work from home. I need good lumbar support. The store did not have this chair in stock but ordered it for me and shipped it free to my home. The assembly instructions were extremely easy to follow. All the different pieces were well marked and the allen wrench needed was included. I've been using it for 3 weeks and all my back pain is gone. Adjusts easily to height and firmness when leaning back. Great chair for a great price!