Customer Reviews for Staples - Hyken Pro Ergonomic Fabric Swivel Task Chair, (ST63228) - Black
Customer Rating
1
Lumbar and headrest horrible
on September 25, 2020
Posted by: klundberg
We did not read these reviews before we bought it and now we have to return the chair (Staples has been great with the return so far). The chair was unusable for me (5'10" male) and my wife (5'8" female). The headrest hit us in the shoulders even with laughable adjustments strained to their limits. You cannot sit in the chair with the edges of a headrest poking your shoulders. The lumbar support is extremely aggressive and might have been tolerable for my wife- but for me the back support caused lasting discomfort after only minutes of sitting. The lumbar support is not as wide as the chair back so its ends are an unrelenting poke into my back. Just to be clear: I do not think I have ever sat in a chair that ended up being so uncomfortable. That being said I imagine that a 5'7" female (because of shape of waist for lumbar) of normal weight might find this chair just fine.
I was hesitant to get this chair because it’s pretty pricey but I needed a new chair for working from home because my current one was causing a lot of pain. A friend recommended this one and I’m so happy I bought this one. I got it the next day it was super easy to assemble and after using it for a couple weeks my back pain is gone!
Service team Juan went above and beyond was nice knowledgeable and calm and willing to help...he has a bright future in whatever he does...the chair itself is perfect support
Do not listen to all the reviews that are on here. I am happy that I ordered the chair and reviewed it for myself. First the style is really cute it’s not your typical black leather man Lee chair. I love the breathable mesh fabric. I love the burgundy color it gives my room and lovely pop of color. I am 511 and the head rest is perfectly at the base of my neck and space for my shoulders you just have to lift up the head rest. I’m extremely happy that I purchased this chair
The chair is well built pretty sturdy and reasonably comfortable for its price. The seat feels thin but it’s ok for 2-3 hours of sitting. The height adjustment is kind of abrupt when lowered. I like the control levers. Overall an excellent value.