It's been about a week and a half since I got the chair and the mesh part of the seat is already coming loose as if it was not stapled down correctly. The lumbar support is OK it could project out a little more to be better. The headrest is good and the controls for the tilt are nice. The chair looks nice it's just the quick sagging of the mesh seat that's a little dissapointing for this price and $50 for warranty seems a little pricey.
I ordered this chair for a second time. I used it at my work for a year and then bought one for my house. It is great specifically because you can rest your head against it and it keeps your neck and back from slouching. The ONLY downside is that the headrest will dig into the top of your shoulders when you sit up and back very straight. It’s like it needs to be able to adjust 2” higher or so - I’ve got it maxed out. Still not a big enough problem for me to consider another chair. 6’ tall by the way.
I like this chair and recommend it. I can see how some people wouldn't like the headrest digging in the shoulder if you're tall. I'm like 5 10 it digs in when I sit up extra straight but for the most part its fine. it's a cheaper mesh ergo chair and I've only had it a month so we'll sees how it ages.
This was the best purchase for me while working from home. The head rest cradles Your neck nicely and the height adjustment goes up quite high! The mesh seat is very comfortable and it beats sitting on a hard dining room chair!