Good quality chair - same as what was observed / tested / chosen on the Staples showroom floor. The seat and back allow good flex which for me helps manage / mitigate pain in my lower back and tailbone regions. Headrest is attached in place but can be tilted it's location is comfortable if I want to lean my head all the way back / rest my head and neck.
The firm mesh offers great support and has in an almost mystical fashion heightened my productivity. Can it be that mere furniture is capable of inducing a higher and more effective state of being? Apparently so.
The online price was significantly reduced from the in-store price where the chair wasn't even in stock. I completed the online order on my phone while still in the store. The chair arrived a day ahead of its promised delivery and was assembled in 15-30 minutes. The chair is a significant comfort upgrade from my faux-leather reclining office chair which had begun shedding its synthetic skin all over my office. This one will be much easier to clean too. If I could add one feature to the chair it would be a tension adjustment for the reclining. The chair reclines or can be locked into a certain position but you can't adjust the reclining tension. You get used to it.