Very good back and head support. Tried in Staples before purchasing online. Arms could be built better- adjusting up and lower not very smooth top part does not line with arms that well as they are fixed would be great if they can adjust to arms at angles but that will be additional cost. Overall back and head support are great and that’s most important for a chair that is used almost daily for work.
I love my new office chair! I am working from home and had to upgrade from an old chair that I had been using for years. This chair is comfortable and it was very easy to put together. I love the lumbar support and the headrest. I am a 5'8" female and the headrest hits the perfect spot. Great value for the money.