Customer reviews from Staples
Staples - Hyken Pro Ergonomic Fabric Swivel Task Chair (ST63228) - Black
Average customer rating
4.4
(12,019 Reviews)
Rating breakdown 12,019 reviews
5 Stars
8,237
4 Stars
2,242
3 Stars
702
2 Stars
369
1 Star
469
73%of customers recommend this product.
(
91 out of
124)
Customer Reviews for Staples - Hyken Pro Ergonomic Fabric Swivel Task Chair (ST63228) - Black
Customer Rating
2
None of the locks work
on July 29, 2026
Posted by: Cory
None of the locks actually hold anything in place. You can hear it click when you set the recline position, but it immediately unlocks as soon as you sit in the chair. Same for the lumbar support, you can pull it up, but it drops back down immediately. Are rests have buttons to move the arms in and out, but again, as soon as you rest your arm on it, it slides out regardless of the lock.
It works as a chair, but it only pretends to be anything comfortable with customization.
Written by a customer while visiting Staples
Customer Rating
1
Wish I could have sat in the chair before buying
on July 29, 2026
Posted by: Doc
Verified Purchase:Yes
The chair is not the right size for me. I am not a very tall person (5'10") but the neck section sits too low and hits me in the shoulders. I will not be keeping this chair long.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Customer Rating
1
save your money
on July 29, 2026
Posted by: unhappy
save your money and avoid this chair ... for this outrageous price its a complete let down! the wheels barely roll. you will need different wheels if you hope to move,disappointing ,the armrests are nothing sort of dangerous armrests are cheap & do not lock in place so they slip and or move when you use fail and no straight back horrible for people with a bad back more like a dentist chair than an office chair ..literally couldnt be more disappointed with this product avoid at all costs
Written by a customer while visiting Staples
Posted by: Buyer
Verified Purchase:Yes
It's decent enough, but still has some annoying flaws. The entire back section has some "play" in it, wobbles slightly left and right (yes, all fasteners are tight.) The seat itself is ever-slow-slightly tilted forward, making you feel like you want to slip forward when you are not seated completely upright. Everything else is as expected... not terrible, not great, just average.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Jay
Verified Purchase:Yes
For the price, this chair feels very cheap - sharp plastic weld lines, arm rests are rattle-y, etc. In addition, the arm rests are very narrow, forcing your arms in and your shoulders up, not very comfortable for any length of time. I'd return it if I'd kept the receipt and not used it for a month now.
No, I would not recommend this to a friend.
Response from StaplesBy ^JH, Staples Customer Care, July 27, 2026
Hi Jay, thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience.
Written by a customer while visiting Staples
Posted by: Larry S
Verified Purchase:Yes
The Staples Hyken Ergonomic Mesh Swivel Task Chair is very comfortable and was east to assemble.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: DK
Verified Purchase:Yes
I work from home, so I use this chair 8-10 hours per day during the work week. So far it has been great, and we’ll see how it holds up over the next few months/years. The headrest is a nice touch, but I can see it being an issue for taller folks 6’ and taller . The good thing is there is a head rest mod on YouTube.
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
1
Disappointed
on July 17, 2026
Posted by: DG
At its most forward position, the seat back is at a 20 to 30 degree angle back, meaning there is no support if you wish to sit up straight at your desk.
Not sure why they did this – especially since the chair does have 3 locked positions for back recline angles. It would be nice if one of them had the seat fully straight up!
This makes the chair very uncomfortable and causes backaches when working at your desk.
Response from StaplesBy Staples Customer Service Expert, July 17, 2026
Thank you for taking the time to share your review. We’re sorry to hear about your experience with the product and would appreciate the opportunity to assist you. Please feel free to contact our team at ProductBrandsSupport@Staples.com or call us at (800) 425-0049, Monday through Friday, 9:00 AM – 8:00 PM ET. We look forward to connecting with you and working toward a resolution.
Written by a customer while visiting Staples