Within a couple of days the seat mesh became too loose or sagging/sinking even though my weight is only 140lbs. The sagging mesh made it very uncomfortable to sit on as the the body weight now lands on the seat's front edge. Imagine sitting on a cushioned bar. Also the headrest piece is positioned too low and its angle cannot be adjusted. Maybe it is better to use the chair without the headrest for most of the people. I purchased the chair mainly for the 4.5 out of 5 rating with 12K reviews. But it turned out to be the worst office chair I purchased during the recent years. Maybe I got a defected mesh seat?
Response from StaplesBy March 3, 2025
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Very nice chair. Went together easily. Parts very sturdy. Lumbar support and head rest adjustments are good. Would buy again. Would rate a 5 except that open weave seat is very firm and hard to get used to after using a chair with a cushioned seat.