I didn't receive the original shipment so I contacted Staples CS for assistance. The mishap was rectified swiftly and I received the replacement chair on the agreed upon time. Even if I don't end liking the chair the stellar customer service will keep me coming back to Staples. Keep up the great work!
We bought 2 of the same chair but the head rest is completely different from the other and not as comfortable one is concave the other is more pushed forward. Rather odd that it is the same chair. The chairs to sit and back are comfortable but the one headrest is not. Do not like to complain as this is small in today's world.
Overall a great seat I’m about 5’8” and it’s proportioned for me well. Only complaints are the lumbar adjustment does not stay put it works it’s way down as I sit. The headrest sits too far forward so I bought longer screws and spacers to pull it back about 1” now it’s perfect.