It’s all a very poor design. The seat is also mesh! The back mesh doesn’t give you support. The lumbar support isn’t useful. The slanting wheel base makes it difficult to rest your feet on as well.
We give a 5 star review to Staples for their service in helping to return the chair and refund our money. The chair itself was a 1 star or less. It was flimsy and uncomfortable.
I have been working from home using my dining table and it started causing me lower back pain. Glad to make purchase of this chair it is doing a pretty good job in addressing my problem.
I'm 6'1 and my girlfriend uses this same chair at approx. 5'2. She can't use the headrest feature because she's too short and I can't use the headrest feature sitting correctly because I'm too tall. Actual chair was pretty comfy no complaints there! If you're somewhere in between maybe 5'4 and 5'10ish this would be a great chair!