Mesh feels great. You have to sit in a specific spot for the lumbar support to work. Head rest feels a bit too forward in relation to the specific sitting spot.
I'm really enjoying the chair. I noticed my chair was damaged. I submitted a request to have it replaced. I received a new chair the next week. The chair is very comfortable. Great back support.
I can't change the stars but I give it 2 stars. I'm on my third chair (replacement) because the 'lift' mechanism keeps failing. I'm short so I need to have the chair high so I am at the right height at my desk. Since there is a 7-year warranty on the parts I get replacements to fix the chair. I will never buy this chair again and don't recommend it. Despite the height failure the chair is comfortable and adjustable.
I sat in this chair at Staples prior to purchasing online. For the chair I received I was unable to adjust the headrest as it was in the store. It sits too low and does not support my neck but rather sits on the top of my back therefore preventing the chair from supporting my back appropriately. I’m a little under 5’8. However my 6’2 boyfriend thinks the chair is comfortable so maybe I’m just the oddball here! Either way it’s not comfortable enough for me to sit in for long periods of time which I do for work so I’ll be returning.