Everything is good except one item - the headrest does not go up enough for anyone that is over 5ft 8inch tall. If you are shorter than it should work for you. I'm 5ft 9inch and because the headrest is not really adjustable to go up higher I end up shrugging making sitting in the chair uncomfortable. I threw the box out so I couldn't return it...ended up giving it to my 13 year old son.
Even without the fantastic sale price this is a great chair. It's easy to adjust and the lumbar and head support make sitting for extended periods of time much more comfortable. Between computer use and crafting I spend a lot of time sitting and this chair really helps. Chairs like this elsewhere were easily 2-3 times more expensive. Would recommend to anyone.
I didn’t find the lumbar support to be very supportive and the seat rocks back when I lock the chair in place. FYI I’m 5’3”. My feet hangs a little from the chair.
I've been using this at my office for about 4 years now. I'm 5'11" and my shoulders barely touch the bottom of the headrest but it didn't bother me after a few days. Beyond that I have zero complaints. Liked it so much I bought the same chair for my mom.