Overall I'm happy with the chair. It was easy to build and it's very comfortable. I wish the top piece that supports my head could move a little higher (at the highest setting I still find it a bit too low for my taste) but it's not a major issue.
Excellent sales service from Staples Edgewater Commons. Great chair for relieving back pain. The plastic telescopic air lift cover arrived broken but to be honest the chair looks sleeker without it. Thanks employee #1333979