I sat in so many office chairs and this was by far the most comfortable. LOVE the head rest and the reclining feature and the grey is a nice option instead of all black. Shipping was super fast and the best part is it was SUPER easy to put together — 30 minutes max.
After putting the chair together (hopefully I did it properly) I did not find the chair to be comfortable. I believe that I should have chosen a chair with a padded seat.
Bought 8 of these for my desk and conference table. Back and head/neck support are good. Seat was good at first but I've found it becomes uncomfortable after prolonged use. Two significant problems: 1. Foam insert/form at front of seat has broken away on all of the chairs (3) that see frequent use. I am constantly pushing them back in place only to have them move out of position again within an hour. What's more chunks are ripping out of the foam as it is dragged back off of the underlying plastic. I went to my local Staples to ask about buying replacement foam inserts. I was told that they do not sell such parts and that I should just buy new chairs! 2. The texturing on the armrests abrades my elbows whenever I work at my desk wearing a short sleeve shirt. Pretty painful (and occasionally bloody). I wound up putting microfiber towel "sleeves" around the armrests as a fix. That has worked so far but it was a nasty lesson. Recommendation: they are OK as light use conference table chairs but not as daily use desk chairs.
This is a really comfortable chair. I've only had it a couple weeks but so far I'm impressed. I like the head rest and the ability to adjust the tension for recline or lock into a few different positions. I can sit in this chair for hours without getting stiff or sore.
I had to remove the head rest as it was uncomfortable and would not hold that adjustment. The lumbar back support does not hold its position either. I do like the adjustable arm heights and the seat to floor adjustment.