Customer reviews from Staples
Staples - Hyken Pro Ergonomic Fabric Swivel Task Chair (ST63228) - Black
Average customer rating
4.4
(12,019 Reviews)
Rating breakdown 12,019 reviews
5 Stars
8,237
4 Stars
2,242
3 Stars
702
2 Stars
369
1 Star
469
73%of customers recommend this product.
(
91 out of
124)
Customer Reviews for Staples - Hyken Pro Ergonomic Fabric Swivel Task Chair (ST63228) - Black
Customer Rating
1
SO UNCOMFORTABLE
on December 17, 2025
Posted by: SECRETARY
I got this desk chair because my old chair would lose compression and drop. I've had this chair a week and have found it to be the most uncomfortable desk chair I've ever bought. I've tried adjusting it all different ways. It has done nothing but give me a back ache. The seat part of it angles back, making the front of the seat cut into the backs of your legs. No adjustment fixes that. Disappointed.....
Response from StaplesBy Staples, Social Media, December 18, 2025
Hi there, I regret to hear this happened, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday, 9AM to 8PM EST.
Written by a customer while visiting Staples
Posted by: Ohiowan
Verified Purchase:Yes
I bought this chair because it says it is ergonomic, but it doesn't feel like it is. I cannot get enough lumbar support from the included support bar and I also cannot get a lumbar cushion to stay on the chair. I also cannot get the chair to stay in one position but also have some flexibility in movement. In other words, the tilt tension adjustment knob doesn't appear to do anything at all.I am 5 feet, 8 inches tall and the headrest hits between my shoulders even when pulled up as far as it will go. The chair is an excellent value and appears well made, but I am disappointed in the ergonomic features it claims - just ask my sore lower back at the end of each work day.
I would recommend this to a friend!
Response from StaplesBy Social Media, Staples, December 17, 2025
Hi Ohiowan, I regret to hear this happened, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday, 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: MeterSales
Verified Purchase:Yes
Being 6'3" tall and 210 Lbs, I have trouble finding chairs that fit "just-tall guy". Like with clothing, very few sellers offer just-tall. Don't get me wrong, this is definitely a big and tall chair. However, it is fully adjustable so it doesn't feel like I am swimming in it. This also allows me to get closer to my desk because I can lower the arms below the desk. This helps my posture. While I miss my old executive big and tall chair, I do like the adjustable lumbar support on this one. Great chair. Very sturdy. Would recommend.
Written by a customer while visiting Staples
Posted by: Joepiso8
Verified Purchase:Yes
Very good, comfortable office chair for the price
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Williamson and Sons
Verified Purchase:Yes
Very comfortable chair with several adjustment options
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: jlhpsu
Verified Purchase:Yes
Easy assembly and good structure for an individual who sits all day
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Michele
Verified Purchase:Yes
Chair cheaply made and uncomfortable
Not the comfort level expected
Not the comfort level expected
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Customer Rating
2
Wasted potential
on December 5, 2025
Posted by: Mr.C
This is regarding the new XL Hyken.
The seat is large and the foam cushion is supportive. Assembly is fairly easy, but i feel like the chair just comes short of what it could be.
The seat is large and the foam cushion is supportive. Assembly is fairly easy, but i feel like the chair just comes short of what it could be.
1:Tilt. I could not find a way to tilt the chair forward. The most forward of the 3 tilt options is literally still a recline.
The chair NEEDS to be able to properly support someone wanting to sit at a 90 degree angle, when I sit on it, it instead feels very reclined.
I have a feeling the designers of this chair simply thought of comfortable recline positions, but not positions to actually use your PC from. Not everyone likes being slumped back in their chair as they use their pc. Adding a way to simply tilt the chair more forward would make this an infinitely better product, and it's a shame to see something so simple ruin it for its ONE purpose.
The chair NEEDS to be able to properly support someone wanting to sit at a 90 degree angle, when I sit on it, it instead feels very reclined.
I have a feeling the designers of this chair simply thought of comfortable recline positions, but not positions to actually use your PC from. Not everyone likes being slumped back in their chair as they use their pc. Adding a way to simply tilt the chair more forward would make this an infinitely better product, and it's a shame to see something so simple ruin it for its ONE purpose.
2: The lumbar support needs a lock-In function. It easily shifts during use. What is the point of using lumbar support if putting pressure on it lowers it over time?
3: the tilt tension is too low, and takes far too many turns. turning is very tiring on the hand.
I intend to return this chair and seek one from a non-staples brand.
I would have probably kept it if at bare minimum, the tilt had an upright lock-in setting.
If staples can see this review, and i simply didnt notice the proper way to tilt the chair, *please let me know*. But if there is no way to tilt the chair upright, and you are receiving many returns of the hyken XL, this IS why.
I would have probably kept it if at bare minimum, the tilt had an upright lock-in setting.
If staples can see this review, and i simply didnt notice the proper way to tilt the chair, *please let me know*. But if there is no way to tilt the chair upright, and you are receiving many returns of the hyken XL, this IS why.
Written by a customer while visiting Staples