I gave one of these to my assistant for Admins Day. Loved it so much I went right out and grabbed myself one too. I have chronic back issues. The pain I was experiencing from sitting most of the day has diminished greatly since using this chair.
I did not assemble it but was told that it was a little bit complicated. I cannot speak to durability as I have only had it a short time so far. I do love the neck rest and it is very comfy. Overall so far I am happy with this chair.
The chair was on sale so I bought it. It is similar to chairs I used at work but with a better price tag. I paid to have it assembled so I did not have to be frustrated by that. It is very comfortable and is exactly what I needed to be able to work ergonomically at home since I work at home most of the time now.
My work purchased 2 of these and both of us love this chair. It is the most comfortable task chair I have ever sat in and I love the support it gives. It's great not having to sit on the edge of my seat because this chair FITS me.
I use to only get the leather type chairs from staples but they would last about a year before becoming about as comfortable as a park bench. I tried this chair out and was amazed as how comfortable it is. I think its pretty comparable to the more expensive mesh chairs. I would recommend this to anyone that spends a good deal of time in a chair at their workstation. I've had it about 2 months now and its just as good as the day I got it. Hopefully this will be the last desk chair I have to purchase.