Customer reviews from Staples
Staples - Hyken Pro Ergonomic Fabric Swivel Task Chair (ST63228) - Black
Average customer rating
4.4
(12,019 Reviews)
Rating breakdown 12,019 reviews
5 Stars
8,237
4 Stars
2,242
3 Stars
702
2 Stars
369
1 Star
469
73%of customers recommend this product.
(
91 out of
124)
Customer Reviews for Staples - Hyken Pro Ergonomic Fabric Swivel Task Chair (ST63228) - Black
Customer Rating
1
Major design flaw
on March 30, 2026
Posted by: Nick
I really want to like the XL version of this chair. The seat is comfortable, it's build seems to be good and sturdy. However I have two major issues with the design. The first is this chair is actually too tall for most people. I am a pretty tall guy and at the lowest setting it is just perfect for me. However, that means if I want to lower it to stretch out my legs, I can't. But that's not the biggest issue. The unredeemable issue is that the seat back can't be adjusted to be upright enough. Even at full upright position you feel like you're leaning back on a sofa rather than in a position to type. What good is a lumbar support or headrest when you have to lean forward to type so your back doesn't even touch the seat? I read a couple other reviews saying this, but thought that maybe they just didn't adjust it properly. However, after extensive adjustments and looking at all the options, there just isn't any way to make it remotely straight.
Written by a customer while visiting Staples
Posted by: Tall_Man_Jones
Verified Purchase:Yes
This chair is great for tall people. I can sit for hours and not have my glutes or my back hurt. Just an overall solid chair.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: J
Verified Purchase:Yes
The chair seat is comfortable and padded, but the back is super angled like a recliner. offers no support if you're sitting straight up.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Customer Rating
4
Staples Hyken XL Ergonomic Fabric Swivel Big Tall
on March 26, 2026
Posted by: Lisa
Verified Purchase:Yes
Very comfy chair. I'm not a big person, but I am somewhat tall, and I needed a chair that would lift higher off the ground for my taller desk. The other Staples office chairs that I tried out in store didn't raise to the height that I needed, so this chair fit the bill perfectly. There's definitely extra width in the seat that I don't need, which just makes the chair more comfortable, in my opinion, and my desk/space will accommodate the extra width with the arm rests. Besides one issue, it was relatively straightforward to put together. One of the first instruction pages is missing the letter that points to first part that needs to be screwed to the bottom of the chair, but I eventually figured it out.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Jp
Verified Purchase:Yes
Like the chair. This chair was easy to assemble, is not bulky and works well in the space I have. It is comfortable and for the price I paid it is worth it
Written by a customer while visiting Staples
Customer Rating
2
Not impressed
on March 25, 2026
Posted by: jason
The lumbar support is not sufficiently adjustable. It is uncomfortable.
The manufacturer recommends either the XL or Pro variants for people taller than 6'. The XL has the larger range of height adjustment. But I'm 6'3" and the headrest is a neck rest at its highest position. Why the strange swinging adjustment rather than a simple sliding height adjustment?
To lock the seatback the height adjustment lever is pulled forward. It is too easy to accidentally push this back with my right leg when turning the chair to the left. So surprise reclining.
Response from StaplesBy Social Media, Staples, March 25, 2026
Hi Jason, thanks for replying to our product review request. We appreciate you taking the time to let us know about your experience. ^MS
Written by a customer while visiting Staples
Customer Rating
4
Not sure
on March 25, 2026
Posted by: Merp
Comfortable and supportive to sit on. But the recliner is a problem, the minimum recline setting before it will lock is too reclined. You cannot have just a little.
The arm supports easily move , the little buttons on them seem to have no function.
Putting it together, one step was a real pain, the connecting the back tot he seat. I have built many a chair in my time and it doesnt just slot in and bolt, you have to hold it level against each other on both axis and then insert bolt otherwise will crossthread. 2 man job, or in my case as wasnt second man availabe, alot of cursing and yelling.
The arm supports easily move , the little buttons on them seem to have no function.
Putting it together, one step was a real pain, the connecting the back tot he seat. I have built many a chair in my time and it doesnt just slot in and bolt, you have to hold it level against each other on both axis and then insert bolt otherwise will crossthread. 2 man job, or in my case as wasnt second man availabe, alot of cursing and yelling.
Written by a customer while visiting Staples
Posted by: Dennis
Verified Purchase:Yes
I had this chair for about a month and a half and was a little disappointed in it for the price. The back is a little flimsy, it's heavier than I thought (feels heavier than 30lbs) and assembly was a bit tough with just 1 person.
The lumbar support is very great, the cushion is soft/comfy (I can sit comfortably for about 4 hours) and so is the lean back feature. I hope this chair does last me at least 5 to 6 years. Overall, not a bad chair just not worth the price in my opinion compared to other office chairs.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples