Customer Reviews for Staples - Hyken Pro Ergonomic Fabric Swivel Task Chair (ST63228) - Black
Customer Rating
2
Comfort is deceiving
on May 12, 2015
Posted by: Paula K.
My husband was pleased with the comfort of the chair in the store and liked that there was a headrest. Once he assembled it at home however he was very dissatisfied. It hurt his lower back after a short time of sitting in it. Fortunately we were able to return it to the store for a refund.
This chair is absolutely TERRIBLE. For the first two months it was fine comfortable enough. After that the mesh started ripping out of the bottom - It's STAPLED in with really cheap staples into thick plastic and eventually they simply pull out of the plastic and the mesh just pops out the side. I've had to resort to ZIP-TYING the mesh to the chair so that it stops ripping out - and it's still getting worse! DO NOT BUY THIS CHAIR.
After less than one year the hydraulic cylinders are failing. Most of the staff have removed the headrests because they are to low and not adjustable. Tried going online to talk with a representative but they passed me off to a phone number. Called the phone number they gave me and was told it wasn't the correct department and they passed me off to "Customer Service". After numerous transfers they will send replacement parts!