I needed a chair for my home office and this one is great. Don't know how it was to set up because my wonderful husband took care of that. The only thing I don't like is the headrest but I don't like headrests anyway. We decided not to put it on the chair and I'm very happy with it.
It's bouncy because of all the mesh which makes it more cushioning than a real cushion I think. You can easily adapt the arm rest and height but the only problem is the head rest doesn't go up and down so if you are tall like me (six foot) the head rest will cut into your shoulders. So I took it off and it worked fine without it. I would have loved it the head rest could go up and down because it looks comfy but it's not essential to the performance of the chair. And it looks like a really fancy chair. It upgraded the look of my office
The quality of the chair seems good and the price seems like a very good value. Time will tell if it's a 5. One part of assembly was a bit nebulous. Staples brags about their easy instructions and for the most part they were but depending ONLY on pictures when a few words are needed is a mistake.