Overall very good. I am a tall man so I am unable to use the head rest as it hits me between the shoulders. It provides better lumbar support than my previous chair. If I bought a new chair I would probably buy one with a solid bottom as this bottom sinks a bit due to my height and weight 6' 3" 250lbs I think it's a perfect chair for 5'5 - 5'11' people that are anything less than super obese. In reality it's a 3 star chair for me but would be 4-5 stars for that body type.
My wife and I are satisfied with the chair it's comfortable and is all we need for occasional use. What we aren't happy with is that we couldn't get the "head rest" attached...the holes that the screws are supposed to be screwed into are not properly lined up with the holes in the headrest. Poor engineering on this one.
I bought this chair for my husband who was using an old dining room chair to work on his computer. (His old chair had "died.") We saw this chair online and the sale price was great so we gave it a try sight unseen. He loves it!
Nice chair for a smaller person (5'5"). Good back & neck support. Comfortable for working at computer all day. Arrived with a major crack in the back piece - had to travel to a further distanced Staples to get the replacement piece.
I love the mesh back the lumbar and the headrest and I love the fact that I can rock back when I want to but there are steel bars on each side of the seat and they jab into my hips and thighs. I must admit I sit for hours at a time in front of a computer without any breaks so maybe I need a chair with a better seat. The Hyken Chair leaves me sore all afternoon. I'll look for a cushion I can put on the seat and hope that doesn't mess up the lumbar.