The employee we bought this for is taller and the headrest is hitting him in the upper shoulder area and the lower neck area. He is not a complainer so he's keeping the chair because he can still lean back and it's useable. He may change his mind later.
Super comfortable very stylish. I just hope it lasts a long time! The neck support was the best feature it supports my head prefectly. I'm 5"9 but everything on the chair is adjustable as well