Five stars based on value. It's not the world's best chair but for the money it's quite good. Packaging was horrible and it looked like a return. Not taking any points of as it didn't affect the chair. I used rubber grommets to space the headrest back some.
Initially I found the chair fine in the store. But at home I found that I couldn’t sit in it for more than 10 minutes. Also the seat is quite small not even coming to my knees and I am only 5’7’. I thought the mesh would be good for air circulation but I found it scratchy on bare skin. The arms also were not padded and quite uncomfortable after a period of time. Lumbar and neck support were adequate. It’s probably OK for someone who spends little time in it but I tend to work for hours at my computer. I had to return it.
This chair is so comfortable that I sometime bring it out of the office and sit and watch TV in it. Got a great sale price on it which made it an even better deal